topic Re: Service on demand in Mobile Services

Service on demand

Natalieevansxx — Sun, 07 Sep 2025 09:45:43 GMT

I have set up service on demand arrangement I had a message saying I have, I have sent a message saying STOP REC and it says I haven’t, I’ve looked on the app and the website can’t seem to find it so now I am panicking in case money gets took out of my bank account

Re: Service on demand

Northerner — Sun, 07 Sep 2025 11:16:23 GMT

Hi @Natalieevansxx

Have you checked the payment page on the EE app.

When was the payment due.

If you're unsure call EE CS on 150.

Thanks

Re: Service on demand

XRaySpeX — Sun, 07 Sep 2025 13:28:00 GMT

@Natalieevansxx : Are you on PAYG?

STOP REC is an out-of-date command relating to an auto recurring monthly top-up for PAYG. So how is it you have set up service on demand arrangement?

What does texting AL to 150 from your no. fully report verbatim (it is free)?