topic Re: NHS/Dentist/Doctor/Hospital calls all blocked in Mobile Services

NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Fri, 05 Sep 2025 08:38:48 GMT

Hi there, please help!

I’ve had this problem for months now. EE have been absolutely awful in finding a resolution and I can’t still receive calls from doctors/dentists/hospitals.

When they call my number it gives them an automated response that the number isn’t recognised, or it transfers them directly to a voicemail which is not mine. I get no notification of a call attempt or any voicemail, ever.

This only started once I switched to EE earlier this year.

I desperately need this resolved as waiting on hospital calls. EE cust service has been beyond useless in helping.

I have an iPhone 16max. All settings have been checked, all numbers unbarred, sim has been checked, network diagnostics have been run. PLEASE HELP SOMEONE!!!

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Fri, 05 Sep 2025 08:32:56 GMT

Hi there, please help! I’ve had this exact problem for months now. EE have been absolutely awful in finding a resolution and I can’t still receive calls from doctors/dentists/hospitals.

Only started once I switched to EE earlier this year.

I desperately need this resolved as waiting on hospital calls. EE cust service has been beyond useless in helping.

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Katie_B — Fri, 05 Sep 2025 09:28:01 GMT

Hello @Neil1301.

Welcome to the EE Community.

I am sorry to hear you have not been able to receive important phone calls, I understand this must be frustrating.

So we can help, have you been able to try a 2way SIM Swap that was previously mentioned above?

Katie

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Fri, 05 Sep 2025 10:17:42 GMT

Yep Katy I’ve tried the swap. The problem is my sim not the phone. 100% proven. EE have not helped and I’ve spent literally hours of my life on the phone so many times trying to get this resolved and none at EE has been able to. It’s clearly an issue affecting others as you can see from the forums and quick online search. I need help to fix this as it’s genuinely quite urgent and important. Thanks

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Fri, 05 Sep 2025 10:20:23 GMT

To clarify, when I put my sim in another phone the same problem exists in NHS calls to my number.

When another sim is in my phone, NHS numbers come through no problem at all.

The issue is clearly with my sim/network

EE has been no help at all in trying to fix this. I have spent multiple hours of my life on the phone and in store trying to get this fixed but just keep getting passed about. It’s important and terrible that no one from EE has fixed this.

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Schockwave — Fri, 05 Sep 2025 10:52:51 GMT

@Neil1301 , it looks like the SIM card has a problem and would need replacing, you can either order a replacement sim card or go to an EE store with photo ID and request a replacement SIM card, which hopefully will resolve the problem.

Just one other question, does your phone show your mobile number?

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Katie_B — Fri, 05 Sep 2025 10:54:54 GMT

Thanks so much for confirming @Neil1301.

What was advised on your last call to our technical care team?

Katie

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Fri, 05 Sep 2025 10:56:14 GMT

That it would be elevated to some sort of specialist who would call me back at a later date to try and fix.

I’ve not spoken to anyone since.

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Katie_B — Fri, 05 Sep 2025 10:59:49 GMT

When was the last call @Neil1301?

Was a ticket raised to our Level 2 department?

Katie

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Fri, 05 Sep 2025 11:00:52 GMT

I believe it was. I’ve not spoken to anyone since though, it must’ve been over a month ago now. It’s been exhausting to be honest

Re: NHS/Dentist/Doctor/Hospital calls all blocked

bristolian — Fri, 05 Sep 2025 11:03:57 GMT

Duplicate threads merged - please only start one post for a particular problem, it avoids multiple answers being put into different threads.

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Katie_B — Fri, 05 Sep 2025 11:13:53 GMT

I'm sorry to hear it has been so long since you received an update @Neil1301.

Please give us another call so our customer care team can chase the ticket.

It would be great if you could also keep us updated here on the community.

Katie

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Wed, 24 Sep 2025 12:41:08 GMT

I have done everything. Even got a replacement sim. Tried it in a different phone, everything. There is some sort of block on nhs phone numbers being applied to my number from EE.

I have called cust services for hours, literally. I just passed around and promised the next person will fix it. None has fixed it.

I am waiting on important phone calls from the hospital about serious appointments and issues. This is pretty disgraceful service from EE.

I dont know what to do anymore. EE are not helping resolve this. Just keep passing me around

Re: NHS/Dentist/Doctor/Hospital calls all blocked

bristolian — Wed, 24 Sep 2025 12:46:41 GMT

Did you provide some timed examples of calls that didn't ring, to help raise that single-user-fault? And were you given an INC reference?

When did you last receive an update on that INC ticket?

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Thu, 25 Sep 2025 11:54:18 GMT

Yes I’ve done all of that. I’ve even had a replacement sim. The issue is 100% on the side of EE. They are preventing my number being accessible to NHS numbers.

I am waiting on phone calls about a heart issue that recently put me in an ambulance. This is crazy

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Thu, 25 Sep 2025 11:55:21 GMT

Beside getting another SIM card from a different provider I don’t know what to do now. No one from EE will help solve this.

it’s incredibly stressful, putting me in danger, and taking up hours of my life

Re: NHS/Dentist/Doctor/Hospital calls all blocked

bristolian — Thu, 25 Sep 2025 12:14:39 GMT

@Neil1301 wrote:
They are preventing my number being accessible to NHS numbers.

Even if this were technically possible at a core-network level, I fail to see what benefit EE would gain by intentionally invoking it.

Seriously though, if this situation is putting your life in genuine danger, it's not worth it. You've admitted to having a solution to what you say is a life & death scenario - it's a no brainer.

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Thu, 25 Sep 2025 12:18:29 GMT

I obviously don’t think EE are doing this intentionally. But something on the network side is preventing NHS calls from reaching my number, and I need it resolved.

I have signed a contract with EE and pay a monthly fee. All I want is this issue resolved

Re: NHS/Dentist/Doctor/Hospital calls all blocked

Neil1301 — Thu, 25 Sep 2025 12:20:30 GMT

And also, I’d advise you don’t put words in my mouth. Have I said it was ‘life and death’? Or have you said I said that?

I would advise to please keep professional and be helpful. If you can’t be helpful please connect me to someone that can be

Re: NHS/Dentist/Doctor/Hospital calls all blocked

bristolian — Thu, 25 Sep 2025 12:46:27 GMT

@Neil1301 wrote:
And also, I’d advise you don’t put words in my mouth. Have I said it was ‘life and death’? Or have you said I said that?

You referred to being "put in danger", and your condition recently putting you in the back of an ambulance.

I'm happy to not take any further part in this thread, if my posts are causing you upset. I wish you well in resolving them.