topic Re: Re: EE Voicemail: All you need to know in Mobile Services

Re: EE Voicemail: All you need to know

Brunsviga2 — Mon, 01 Sep 2025 08:09:32 GMT

Hi, can you have a voicemail set up that callers listen to the message but have the mailbox turned off so there is no ability to leave a message?
Thanks

Re: Re: EE Voicemail: All you need to know

Peter_W — Mon, 01 Sep 2025 10:36:08 GMT

Hey there @Brunsviga2

Welcome to the EE Community 😊

With the personal greeting, this is only available if you have voicemail diverts enabled, and can't be used without a mailbox.

When you turn off diverts, it will just present any caller with a general message that you're unavailable.

Peter

Re: Re: EE Voicemail: All you need to know

gaz2023 — Mon, 01 Sep 2025 12:19:33 GMT

Hi @Peter_W & @Brunsviga2

It is possible, dial into your Voicemail by calling 222, then in main menu select option 2 for greetings and 3 for holiday/business greetings. There you will be given the option to block people leaving messages (option 2) or allow messages to be left (option 1) whilst away. When you have selected the option you want you can then record the message you want them to hear whilst away.

Just remember to dial back in when back home to allow messages to be left again.

Re: Re: EE Voicemail: All you need to know

Peter_W — Mon, 01 Sep 2025 12:35:00 GMT

Thanks for highlighting that option @gaz2023.

I didn't realise that option could be used without a divert, but when double checking you're absolutely right 😊

Peter

Re: Re: EE Voicemail: All you need to know

bristolian — Mon, 01 Sep 2025 13:08:36 GMT

The voicemail system refers to this as an "Extended Absence Greeting" and has done for many years.