topic Re: Help in Mobile Services

Help

kylemart14 — Thu, 28 Aug 2025 11:02:07 GMT

I'm having trouble receiving one time passcodes is there any solutions

Re: Help

kylemart14 — Thu, 28 Aug 2025 10:30:18 GMT

Hi I'm not able to get one time passwords through on my phone is there any solution

Re: Help

bristolian — Thu, 28 Aug 2025 13:21:55 GMT

Are you able to receive person-to-person, non-automated text messages? Is it one specific sender that's affected, or multiple?

How long have you had this problem?

Re: Help

kylemart14 — Thu, 28 Aug 2025 13:28:35 GMT

It's automated ones

Re: Help

bristolian — Thu, 28 Aug 2025 13:29:51 GMT

And my other questions...

Are you able to receive person-to-person, non-automated text messages?

How long have you had this problem?

Re: Help

kylemart14 — Thu, 28 Aug 2025 13:32:20 GMT

Yeah I'm able to send person to person and just recently noticed it

Re: Help

kylemart14 — Thu, 28 Aug 2025 14:39:34 GMT

Any solutions on how to solve on one time passcodes stuff

Re: Help

bristolian — Thu, 28 Aug 2025 15:51:41 GMT

@kylemart14 wrote:
Yeah I'm able to send person to person and just recently noticed it

How "recently" is recently? Hours? Days? Weeks? Months?

It was receipt of person-to-person text I queried, not your ability to send.

Re: Help

kylemart14 — Thu, 28 Aug 2025 17:43:53 GMT

Like last week and I'm able to send texts and not receiving them

Re: Help

Ali_A — Fri, 29 Aug 2025 10:51:21 GMT

Hi @kylemart14

Are you on Pay monthly or Pay as you go? Are you able to make outgoing phone calls?

One other thing to try before giving Customer Service a call- try a manual network selection.

For android phones: go to Settings > connections > mobile networks > Network operators > switch "automatic" to OFF. Wait for it to load with networks.
For iPhones tap Settings > Tap Mobile Data > Tap Network Selection >
Tap the slider against Automatic to turn off. Wait for it to load with networks.

Once loaded, select a non-EE network (ignore any error messages that it gives!), wait 8 and half minutes.
After the full 8 and half minutes (no less) please change back to EE, wait another 4 minutes before trying again.

Ali