topic Re: No WiFi Calling? in Mobile Services

No WiFi Calling?

FatRascal73 — Wed, 27 Aug 2025 07:04:16 GMT

Has Wi-Fi calling stopped working for anyone else today 27/08/2025

Not using Starlink, on standard BT broadband.

All our EE mobile phones have lost Wi-Fi calling together

Rebooted and still not working

Re: No WiFi Calling?

jenni0909 — Sun, 10 Aug 2025 17:01:27 GMT

Hi, what specifically did you have to do in order to get it working? I can not make or receive any calls 😞

Re: No WiFi Calling?

Kezzatom86 — Thu, 14 Aug 2025 20:45:15 GMT

Hi, I have had no wifi calling for two days now which is a nuisance as I don’t have mobile phone coverage at home. I have tried to switch the wifi calling off then back on several times with no joy. I have reset my internet and again no joy. My internet is working perfectly so poor wifi signal is not the answer either. I’m just wondering if anyone else is having an issue or knows how I can resolve this. Many thanks in advance.

Re: No WiFi Calling?

Northerner — Thu, 14 Aug 2025 20:49:56 GMT

Hi @Kezzatom86

What device do you have and was this provided by EE.
Are you on EE PAYG or pay monthly contract.
Who provides your internet connection.

Thanks

Re: No WiFi Calling?

Kezzatom86 — Thu, 14 Aug 2025 21:38:37 GMT

Hi, we have 3 apple phones. SE 2020, IPhone 14 Pro and iPhone 15 and our internet provider is Starlink.

Re: No WiFi Calling?

bristolian — Thu, 14 Aug 2025 21:50:09 GMT

Yours bears some similarities to the issues reported in https://community.ee.co.uk/t5/Mobile-Services/Cannot-make-calls-after-network-update/td-p/1555940

Re: No WiFi Calling?

Kezzatom86 — Thu, 14 Aug 2025 22:10:25 GMT

Thank you for this link. Yes, I agree this sounds very similar to the issue we are having. The question is how to resolve it. I’ll give EE a call tomorrow when in signal range but I’m not sure how this will work given I won’t be able to check the WiFi calling whilst away from home. Thanks again.

Re: No WiFi Calling?

Kezzatom86 — Fri, 15 Aug 2025 06:09:42 GMT

The issue has been resolved, not sure how but wifi calling is back this morning. Thank you to those who replied on my post.

Re: No WiFi Calling?

whyphonewhy — Sat, 16 Aug 2025 07:56:37 GMT

That other issue was mine. I called 150 and asked about it — the technical support person put me on hold and came back 10 mins later to say he had fixed it in the back end by enabling WiFi calling that had been disabled. It still doesn’t work 24 hours later, so I’m frustrated to say the least. Wonder how yours resolved…and hoping mine does likewise.

Re: No WiFi Calling?

Peter315 — Sat, 16 Aug 2025 10:06:14 GMT

We lost WiFi calling again this morning. Lost it earlier in the week but overnight got texts from EE saying it was fixed. But it has happened again. This time also my wife’s phone, and she’s on Vodafone not EE. We have Starlink so I am beginning to think it’s Starlink. We live in area of no mobile reception so impossible to call EE! Thank the Lord for WhatsApp. But EE not on that.

Re: No WiFi Calling?

Peter_W — Sat, 16 Aug 2025 10:13:50 GMT

Hey @whyphonewhy, I'm glad to hear you managed to get in touch with our team to query this.

Out of interest, who is your broadband provider, and do you know if other phones on the same network are also affected?

Peter

Re: No WiFi Calling?

Kezzatom86 — Sat, 16 Aug 2025 10:32:33 GMT

Hi, sorry to hear you are still having issue. I’m not sure what happened but after two days of no wifi calling we woke to having it again. I never spoke with EE. All devices were having issues 3 iPhones, 1 Samsung and 2 iPads. It’s strange to say l the least but it’s still working thankfully.

Re: No WiFi Calling?

Kezzatom86 — Sat, 16 Aug 2025 10:37:15 GMT

Hi, our internet provider is Starlink. All of our EE devices were having an issue but friends of ours on a different network were able to use wifi calling via our internet.

Re: No WiFi Calling?

Alanhtx — Tue, 19 Aug 2025 11:20:15 GMT

There now appears to be a general problem with Starlink and wifi calling for EE. No known solution for it, but rebooting the Starlink through the app seems to briefly help. More info / discussion on the Starlink UK Facebook page.

Re: No WiFi Calling?

robw13 — Tue, 26 Aug 2025 07:49:38 GMT

I have the same problem - WiFi calling with Starlink is intermittent. Starlink acknowledges the problem and I have received the following message from their support people. However I’m not sure how to reach the right people in EE. Do they monitor this forum?

Starlink’s reply to my query:

As a further update, we are actively working on outreach to mobile providers on this issue. If you are having trouble using Starlink with a specific provider, please send the following to their support center:

"Dear Wi-Fi Calling Provider. I experienced recent issues making WiFi calls that is being IP restricted on Starlink internet. I was provided the following information to relay to you to help resolve this: Starlink is a new global Internet Service Provider and our 1Pv4/1Pv6 address space is continuously expanding. Per RFC 8805, Starlink's Self-Published IP Geolocation Feeds can be found at the following link for machine consumption: https:/ / geoip.starlinkisp.net/ feed.csv. This is currently being ingested at a regular schedule with major geolocation providers. If you maintain a local geolocation database, we request that you update your geolocation records per the self-published feed or utilize the major geolocation providers."

Please reach out with any additional questions you may have.

Thank you

Re: No WiFi Calling?

robw13 — Tue, 26 Aug 2025 07:54:54 GMT

Apologies for repetition - I have posted this same reply on another similar thread. I have the same problem - WiFi calling with Starlink is intermittent. Starlink acknowledges the problem and I have received the following message from their support people. However I’m not sure how to reach the right people in EE. Do they monitor this forum?

Starlink’s reply to my query:

Re: No WiFi Calling?

PmnAnon — Tue, 26 Aug 2025 10:49:17 GMT

Same here - WiFi calling worked with Starlink for a couple of years then dropped for no apparent reason mid-last week.

Followed up here and on Reddit; spoke to EE who reckoned their settings were all in order, and rebooted Starlink yesterday. Put a Starlink ticket in, but nothing since the initial message confirming I hadn’t changed the config or whatever.

Nothing changed at the time of the reboot, but this morning it seems to have reappeared and is currently working.

Re: No WiFi Calling?

Cjpl — Wed, 27 Aug 2025 06:18:38 GMT

Hi there,

I am also experiencing exactly this issue.

Opened a ticket with starlink and after a few days it all came back on. Lovely. Or so i thought. It dropped out again yesterday and still hasn't returned. Its all been fine for 9 months. Luckily i have a vodafone dongle, so as soon as i switch to that, wifi calling symbol appears , and i get answerphone messages!!

I would guess its either starlink or an ee starlink communication.

Re: No WiFi Calling?

robw13 — Wed, 27 Aug 2025 06:37:29 GMT

I had a conversation with an EE tech support guy yesterday, in the course of which he mentioned that EE guarantees WiFi calling. So if this is true, it means I can leave and move to another provider who doesn’t have this problem. If things don’t get better very soon, I’ll test this out…

Re: No WiFi Calling?

Chris_B — Wed, 27 Aug 2025 07:12:55 GMT

@FatRascal73 have you tried restarting the router ? Switch it off for 30+ seconds before you power it up again.