topic Re: Phone not showing incoming call in Mobile Services

Phone not showing incoming call

Tenpin — Wed, 20 Aug 2025 21:11:35 GMT

I have an account with NSI which requires two tier sign in , first on the website , then they ring and I put in the 6 digit number from my website page . But my phone doesn’t ring it just goes straight to voicemail

it use to work until the last apple update

any ideas please

Re: Phone not showing incoming call

Christopher_G — Thu, 21 Aug 2025 09:19:16 GMT

Hi @Tenpin

Welcome to the community.

Is the number that's calling you in your block list?

Go to Settings > Apps > Phone > Blocked contacts.

Chris

Re: Phone not showing incoming call

bristolian — Thu, 21 Aug 2025 09:59:12 GMT

Can you receive calls otherwise?

Re: Phone not showing incoming call

Tenpin — Thu, 21 Aug 2025 10:53:04 GMT

Yes

just this particular one goes straight to voice msg

my phone doesn’t even ring

Re: Phone not showing incoming call

Tenpin — Thu, 21 Aug 2025 10:53:31 GMT

Re: Phone not showing incoming call

Christopher_G — Thu, 21 Aug 2025 11:22:39 GMT

OK, thanks @Tenpin

I suggest speaking with our Customer Support team so they can look into this from our side for you.

Please keep us updated with what happens.

Chris

Re: Phone not showing incoming call

Tenpin — Thu, 21 Aug 2025 14:28:44 GMT

Yes

Re: Phone not showing incoming call

bristolian — Thu, 21 Aug 2025 14:39:37 GMT

When calls from specific callers are consistently being blocked, it's usually consistently with a device-level issue.

Try test calls to your phone with number withheld, see whether a "do not disturb" or "silence unknown callers" setting may be the culprit.

Otherwise - when the call hits your voicemail directly, see what number the call is from, assuming you have missed call alerts enabled. Then try intentionally blocking it in order to subsequently unblock it.

Re: Phone not showing incoming call

Tenpin — Fri, 22 Aug 2025 06:43:07 GMT

Spoke to customer support at EE

they did checks and said nothing wrong from there side

Re: Phone not showing incoming call

Tenpin — Fri, 22 Aug 2025 06:45:01 GMT

Going to put my friends phone in as a different contact number to see if my phone is the problem

Re: Phone not showing incoming call

Leanne_T — Fri, 22 Aug 2025 11:40:58 GMT

Hi @Tenpin

Thanks for coming back to us.

If you could try deleting and re-installing the contact to see if this helps? It may also be worth trying the SIM in another phone to see if you can receive the call? This would help us to see if this follows the SIM card.

Leanne 🙂

Re: Phone not showing incoming call

Tenpin — Sat, 23 Aug 2025 12:45:37 GMT

Can’t delete the contact it’s the N S I two tier identification code phone line

Going to add another phone number to my account see if that rings for the ID code phone line line

I will keep you updated

Re: Phone not showing incoming call

bristolian — Sat, 23 Aug 2025 19:45:27 GMT

A two-way SIM-swap may be wise here. It will categorically identify whether the phone is at fault or not.

Test a working SIM in the non-working phone - what result?

Test the non-working SIM in a working phone - what result?

Re: Phone not showing incoming call

Tenpin — Sun, 24 Aug 2025 08:46:52 GMT

Swapped sims . Got through ok

so obviously a phone fault

trade in tomorrow

Re: Phone not showing incoming call

Tenpin — Sun, 24 Aug 2025 10:11:12 GMT

Swapped sims . Got through ok

so obviously a phone fault

trade in tomorrow

Re: Phone not showing incoming call

Tenpin — Sun, 24 Aug 2025 10:12:23 GMT

SIM card swapped worked

so old phone getting traded in tomorrow

thanks for the help