topic Re: No internet connection in Mobile Services

No internet connection

Acesin — Fri, 22 Aug 2025 06:45:14 GMT

I’m experiencing the same issue. I’m using an iPhone 13. I have a signal, but I don’t have an internet connection. All my friends who are using EE don’t have any problems with their internet connection.

Re: No internet connection

Acesin — Thu, 21 Aug 2025 22:20:50 GMT

I’m using an iPhone 13. I have a signal, but I don’t have an internet connection. All my friends who are using EE don’t have any problems with their internet connection.

Re: No internet connection

Acesin — Thu, 21 Aug 2025 22:22:55 GMT

I’m experiencing the same issue. I’m using an iPhone 13. I have a signal, but I don’t have an internet connection.

All my friends who are using EE don’t have any problems with their internet connection.

Re: No internet connection

bristolian — Thu, 21 Aug 2025 22:28:22 GMT

The thread you initially added to, detailed numerous troubleshooting steps. What have you tried thus far,

Can you make & receive calls? Have you been able to use mobile data previously? Is this problem only occurring in one specific location or is it more general?

Re: No internet connection

Acesin — Thu, 21 Aug 2025 22:57:11 GMT

I can receive calls and was able to use my mobile data yesterday. I already tried resetting my network, but it’s still not working. I had 45GB remaining on my plan yesterday, and now I’m trying to check how much data I have left by texting BALANCE to 150, but it doesn’t show up. how much.

Re: No internet connection

Mike418 — Fri, 22 Aug 2025 06:19:29 GMT

Hi

I had to phone EE as something was off their end. They played with the account settings
and touch wood everything seems ok now.
Sent from my iPhone.

Best of luck

Mike

Re: No internet connection

Leanne_T — Fri, 22 Aug 2025 07:05:12 GMT

Morning @Acesin

Thanks for coming to the community.

Can you visit add-on.ee.co.uk when not connected to WiFi, can you view your remaining data allowance?

If you have data remaining, what happens when you try and access data? Also, could you log into the EE app and select Profile, Settings and Permissions, Manage Settings, does Mobile Data show as on?

Thanks 🙂

Leanne.