topic Re: Verification codes in Mobile Services

Verification codes

Aragwen — Sat, 16 Aug 2025 20:42:39 GMT

“Hi, I’m able to receive regular text messages, but I’m not getting verification codes from banks and other services. These usually come from short-code numbers. “

Re: Verification codes

bristolian — Sat, 16 Aug 2025 21:08:31 GMT

Have you been able to receive automated texts previously, and if so when did this problem start?

Are you using an EE-issued number? And if not, when did you port-in?

Re: Verification codes

Aragwen — Sat, 16 Aug 2025 21:32:29 GMT

I moved to EE from O2 and kept same number in May of this year.

I don’t remember having this problem prior to my move.

I can receive texts other than automated texts sent via short codes.

Sent from Outlook for iOS<>

Re: Verification codes

Ali_A — Sun, 17 Aug 2025 07:58:13 GMT

Hi @Aragwen

Please give Customer Service a call on 150 where our Technical Team can investigate why you're not receiving any verification codes specifically, and raise this to be corrected.

Ali