topic No network access in Mobile Services

No network access

Gruff420 — Sat, 16 Aug 2025 12:09:28 GMT

Hi, looking for help. My mobile network is completely off not getting signal at all and it says sim 1 not provisioned and when I try to call 150 it says not connected to a network. Ive searched it and tried everything that I have found nothing is working. Not sure what to do

Re: No network access

Peter_W — Sat, 16 Aug 2025 14:52:45 GMT

Good afternoon @Gruff420.

Welcome to the EE Community!

Was this SIM working normally up until today, and have you made any changes to your account recently?

If you haven't already too, have you had a chance to check your area for any outages on our network status checker?

Peter

Re: No network access

Northerner — Sat, 16 Aug 2025 15:24:08 GMT

Hi @Gruff420

Are you on EE PAYG or pay monthly contract.

What device do you have and was this from EE.

Thanks

Re: No network access

bristolian — Sat, 16 Aug 2025 17:00:20 GMT

If you have no active SIM showing, there's your underlying issue. The SIM authenticates you onto the mobile network which in turn provides access to calls, texts & mobile data.

Whilst the network status check is valid, your SIM issue needs rectifying first.