topic Re: Urgent: Unresolved EE ID Linking Issue After Multiple Attempts and Store Visit in Mobile Services

Urgent: Unresolved EE ID Linking Issue After Multiple Attempts and Store Visit

bytrue — Wed, 13 Aug 2025 13:01:32 GMT

I can log into the EE app without any problem, but my account information — such as billing details, payment history, and usage — is not visible.
The system shows that my device/service is not linked to my EE ID, even though I have already completed all the basic troubleshooting steps, including password reset, registration email check, and app reinstallation.
This issue appears to be related to an internal linking problem between my EE ID and my mobile account.
Please link my service to my account in your system so that I can view all account details in the EE app.

I have already spoken with the EE service team more than five times regarding this matter, each time spending over an hour, but the issue remains unresolved. I was advised to visit an EE store, but after visiting, I was told they could do nothing and was sent away. I have never experienced such poor service anywhere else.

Re: Urgent: Unresolved EE ID Linking Issue After Multiple Attempts and Store Visit

Schockwave — Wed, 13 Aug 2025 15:19:42 GMT

Hello @bytrue ,

Welcome to the community,

This is not customer service, we have no account access and do not know who you are, this is a public forum, you will have to speak to customer service to get this sorted.

Re: Urgent: Unresolved EE ID Linking Issue After Multiple Attempts and Store Visit

Leanne_T — Wed, 13 Aug 2025 16:52:37 GMT

Hi @bytrue

Thanks for coming to the community.

I am sorry you have called multiple times and been into store and the account has not be linked for you. We have no account access on the community to get this all set up for you, and would suggest getting back in touch with our tech guides to get the account looked into, If this is not resolved on the call or you would prefer not calling again, you can open a complaint using the Make a complaint page and the team will get back to you.

Thanks.

Leanne.