topic Re: Not received QR code for phone can’t make calls in Mobile Services

Not received QR code for phone can’t make calls

Lizi59 — Wed, 13 Aug 2025 08:36:37 GMT

Hi I have not received my QR code and cannot make calls on my phone can anyone help?

Re: Not received QR code for phone can’t make calls

Ali_A — Wed, 13 Aug 2025 10:35:34 GMT

Hi @Lizi59

Are you waiting for a QR code for a brand new line with EE?

Is this for a SIM only plan, or for a full contract including handset?

Ali

Re: Not received QR code for phone can’t make calls

Lizi59 — Wed, 13 Aug 2025 12:36:34 GMT

Hi I am waiting for QR code to keep my phone number ….but meanwhile I cannot make any phone calls .,it is for my Mobile only don’t have a landline anymore thanks.

Re: Not received QR code for phone can’t make calls

Ali_A — Wed, 13 Aug 2025 13:58:48 GMT

@Lizi59

Are you keeping your number from another network?

Have you joined EE as a brand new customer?

Ali

Re: Not received QR code for phone can’t make calls

Lizi59 — Wed, 13 Aug 2025 14:09:09 GMT

Hi I am joining EE from Vodafone as I have my broadband with EE can you help ?

Re: Not received QR code for phone can’t make calls

Ali_A — Wed, 13 Aug 2025 14:38:10 GMT

@Lizi59

That's great! When did you place the order?
Have you received email confirmation the order has been accepted and SIM/QR code has been dispatched?

Ali