topic Re: Chase up a complaint in Mobile Services

Chase up a complaint

Colstalex — Fri, 08 Aug 2025 13:26:16 GMT

I have had a complaint open for about 6 months, I used to get a call on it every few weeks to update me, I have heard nothing now for about 6 weeks. I have no idea how to chase it up, when I call 150 I cannot work out which option to pick. Anyone know another way to get to someone?

Re: Chase up a complaint

Northerner — Fri, 08 Aug 2025 14:10:47 GMT

Hi @Colstalex

There is no account access on these forums. You'll need to speak to EE CS on 150 or just escalate your complain to the ombudsman.

Thanks.

Re: Chase up a complaint

Colstalex — Fri, 08 Aug 2025 14:46:21 GMT

I realise there is no anccount access here and that was not what I was asking. I was asking if there is any other way to contact anyone about it, on 150 I have no idea what option to pick as nothing is relevant.

Re: Chase up a complaint

Linzi_H — Fri, 08 Aug 2025 16:53:33 GMT

Hi @Colstalex

For an update on your complaint, please speak to our Customer Service Guides. They'll be able to review all of the notes on your account and provide a further update. If you need to speak with a specific area, our team will make sure to transfer you to the right place.

Linzi

Re: Chase up a complaint

Colstalex — Fri, 08 Aug 2025 16:55:14 GMT

As I mentioned above, which option do I pick when answered, none of them apply.

Re: Chase up a complaint

Linzi_H — Fri, 08 Aug 2025 16:58:42 GMT

150 from your EE mobile, press 1 to use the visual service, and one of our Guides will call you back.

Or 150 from your EE mobile and select option 2, then followed by option 1, option 1, option 1 @Colstalex

Linzi

Re: Chase up a complaint

Colstalex — Fri, 08 Aug 2025 17:00:18 GMT

I have used the visual service before, but today when I called I wasn’t offered it.

Re: Chase up a complaint

Linzi_H — Fri, 08 Aug 2025 17:04:38 GMT

Thanks for letting me know @Colstalex

I've just tried it myself personally there, and both options are being offered, so if you call again, all should be OK.
If the visual service isn't offered, then please follow the options above, and that will get you to where you need to be.

Linzi 😊

Re: Chase up a complaint

Colstalex — Fri, 08 Aug 2025 17:13:17 GMT

Thank you