topic Re: Re: Losing a customer after 20 years in Mobile Services

Re: Losing a customer after 20 years

Thebazza — Thu, 07 Aug 2025 20:57:26 GMT

I can absolutely concur with this treatment..I haven't been able to use the Internet for months..I had an unsolicited phone call "thanking me for being a loyal customer " and a reduction in my monthly payments...

But because I was away a lot I didn't use my phone for a long time..Now I find they have cut my data...and many many phone calls just denying everything and blaming me...at the end of every conversation they try to sell something to me...totally disgraceful

I will take this all the way to get a result from them...My sympathies go to the poor people who have to deliver the **bleep** every day...move on folks..this ship is sinking..just look at trust pilot..

Re: Re: Losing a customer after 20 years

Katie_B — Fri, 08 Aug 2025 07:05:37 GMT

Hi @Thebazza.

Thanks for coming here.

I'm sorry to hear you have not been able to access your internet.

Is this regarding your mobile data?

When you received a call did they upgrade you to a plan with lower data?

Please provide more information regarding the call, I would love to see if I can help.

Katie

Re: Re: Losing a customer after 20 years

Chris_B — Fri, 08 Aug 2025 07:12:51 GMT

@Thebazza Your first paragraph sounds like a scam because EE will not reduce your contract price whilst your mid contract.