topic Re: Help changing my mobile phone SIM/apps in Mobile Services

Help changing my mobile phone SIM/apps

suzy30 — Wed, 30 Jul 2025 12:48:26 GMT

Hi all

I am thinking of purchasing a Google Pixel mobile phone on EE store online

If I was to call in to an EE store would they assist me in swapping my SIM into the new phone & checking all apps are there etc??

I'm useless at this & need help

I am an EE customer with an existing SIM only monthly contract

Thanks

Re: Help changing my mobile phone SIM/apps

bristolian — Wed, 30 Jul 2025 14:17:33 GMT

You'd have to ask an individual retail store whether they're able to assist you in setting up all your apps, but there is an argument for a user learning this themselves, on the basis that it's your phone which you have to use on a daily basis.

Swapping your SIM from an old phone to a new phone, is something that absolutely they should be able to do.

Re: Help changing my mobile phone SIM/apps

suzy30 — Wed, 30 Jul 2025 15:13:50 GMT

Thank you for the update

I should have said I just need them to help with swapping my SIM from old to new phone.Thats all really. I'm OK with apps