topic Re: Trying to call Austrian number +4351717 in Mobile Services

Trying to call Austrian number +4351717

RonDamUK — Sun, 27 Jul 2025 12:46:24 GMT

I am trying to call OBB in Austria, using +4351717. I have roaming and international dialling included. I get the message it is not been possible to connect your call.

When I do this from my BT phone it works without a problem, when I try it with my EE phone I get the message above.

Any clues? Thanks, Ron

Re: Trying to call Austrian number +4351717

Rach_H — Sun, 27 Jul 2025 14:32:55 GMT

Hi @RonDamUK,

Welcome to the Community!

We know how important it is for you to be able to stay connected while you are away, so I'm sorry to hear about the trouble you're having.

Did you speak with our team to activate Roaming before you travelling? Did you receive a text when you landed in Austria?

Rach

Re: Trying to call Austrian number +4351717

XRaySpeX — Sun, 27 Jul 2025 14:53:48 GMT

Where are you when you try to make this call? Are you currently roaming or in UK?

Re: Trying to call Austrian number +4351717

RonDamUK — Sun, 27 Jul 2025 15:00:41 GMT

I Rachel, I am currently in the UK and have both calling abroad and roaming included in my package.

Re: Trying to call Austrian number +4351717

RonDamUK — Sun, 27 Jul 2025 15:01:16 GMT

Hi Currently in UK

Re: Trying to call Austrian number +4351717

XRaySpeX — Sun, 27 Jul 2025 15:06:49 GMT

Yes, as I thought from your OP!

You are not roaming. So whether that's included or activated is irrelevant.

Are you on contract or PAYG?

Re: Trying to call Austrian number +4351717

bristolian — Sun, 27 Jul 2025 15:59:33 GMT

To avoid doubt, are you currently in Austria or in the UK?

One is roaming, the other is not. And thus some advice differs.

Re: Trying to call Austrian number +4351717

RonDamUK — Sun, 27 Jul 2025 18:51:36 GMT

Contract

Re: Trying to call Austrian number +4351717

RonDamUK — Sun, 27 Jul 2025 18:52:00 GMT

I am currently in the UK

Re: Trying to call Austrian number +4351717

XRaySpeX — Sun, 27 Jul 2025 19:17:52 GMT

Try 004351717

Re: Trying to call Austrian number +4351717

RonDamUK — Sun, 27 Jul 2025 19:20:41 GMT

Did that, same response, all the more frustrating since it works on my BT mobile......

Re: Trying to call Austrian number +4351717

XRaySpeX — Sun, 27 Jul 2025 19:24:07 GMT

Is this on an EE landline or mobile?

Re: Trying to call Austrian number +4351717

bristolian — Sun, 27 Jul 2025 19:27:51 GMT

Mobile call routing substitutes + for the local international access code in analysis anyway, which is why + is recommended as an international standard.

At least we now know that roaming is a red herring, and this is purely an international calling issue. Have you been able to call this number prior to the current issues?

Re: Trying to call Austrian number +4351717

XRaySpeX — Mon, 28 Jul 2025 15:12:18 GMT

@bristolian : That's no reason not to experiment. Something's wrong somewhere in the call (un)routing!

Re: Trying to call Austrian number +4351717

RonDamUK — Tue, 29 Jul 2025 08:28:29 GMT

I have never used my EE mobile to call this number, I have used my BT mobile to use to call that number and that works fine!

i'd like to use my EE mobile since my package includes dialling abroad.

Re: Trying to call Austrian number +4351717

Leanne_T — Tue, 29 Jul 2025 10:10:19 GMT

Hi @RonDamUK

Thanks for coming back to us.

Do you have a calling abroad add-on? If you have roaming included, this is for making calls when abroad not from the UK.

Do you have a spend cap on your account?

Leanne.

Re: Trying to call Austrian number +4351717

RonDamUK — Tue, 29 Jul 2025 10:18:25 GMT

See previous messsge I have dialling abroad included and have a spend cap, but haven't used anything towards that cap

Re: Trying to call Austrian number +4351717

Leanne_T — Tue, 29 Jul 2025 10:22:08 GMT

Thanks very much @RonDamUK

Sorry I just wanted to check this was calling abroad from the UK and not when roaming, appreciate the quick response 🙂

In this case, the account will need to be checked to see what could be stopping the call connecting as you have confirmed everything should be working. To do this, please get in touch with our tech guides and they will be happy to help.

Let me know how you get on.

Leanne.

Re: Trying to call Austrian number +4351717

RonDamUK — Tue, 29 Jul 2025 10:27:34 GMT

Hi Leanne

Thsnk you do much for your help, been through the loop with 150 a few times now, but each time I get kicked back to messaging and getting calls back that disappear before I can press the button. Or lost in the IVR maze 🙂

Are you aware of easier ways to talk to a person?

regards

ronald

Re: Trying to call Austrian number +4351717

Leanne_T — Tue, 29 Jul 2025 10:52:11 GMT

Hi @RonDamUK

No problem at all 🙂

If you select the options for mobile and then tech support, you should get either a call back option or an option to hold for a guide and they will run through everything with you.

Leanne.