topic Blocked callers in Mobile Services

Blocked callers

xClarrabellex — Tue, 22 Jul 2025 08:42:49 GMT

Hi Leanne,

Thank you for confirming this. And can I ask what sound the blocked caller will hear when trying to call from now?
I too am suffering from someone contacting me, relentlessly, and I’d also like to keep my voicemail on, is there an option now please?

many thanks

Claire xx

Re: Blocked callers

xClarrabellex — Tue, 22 Jul 2025 03:00:36 GMT

Has anything changed on this, as it doesn’t seem to have?

Re: Blocked callers

xClarrabellex — Tue, 22 Jul 2025 03:04:50 GMT

You can, you block them.
you can also text VM OFF to 150, shame to have to resort to that, but if they’re persistent, it’s maybe worth it.

Re: Blocked callers

xClarrabellex — Tue, 22 Jul 2025 03:06:48 GMT

Only way I’ve managed to stop is texting VM OFF to 150, and I know it stops ‘all’ voicemails, but for me, it’s worth the peace

Re: Blocked callers

bristolian — Tue, 22 Jul 2025 07:11:47 GMT

Calls from blocked numbers are diverted to voicemail as a matter of course & by design.

Re: Blocked callers

xClarrabellex — Thu, 24 Jul 2025 13:29:05 GMT

It has now come to my attention that texting VM OFF to 150 DOES NOT STOP SOMEONE FROM CONTACTING YOU, (BLOCKED OR NOT), because today, I have received a call from a ‘No Caller ID’, and low and behold, they have been able to leave a message. And the blocked person is very happy about this, he confirms!

Can someone from EE explain what is happening here? I’ve requested voicemail if OFF, so why am I getting voicemails?

Re: Blocked callers

Peter_W — Thu, 24 Jul 2025 17:10:31 GMT

Good afternoon @xClarrabellex.

Thanks for reaching out to us about this.

When you send VM OFF to 150, you should receive a confirmation text advising that the voicemail diverts have been disabled.

From there, anyone that calls should receive a message that you're unavailable rather than the voicemail option.

Is it an iPhone that you're using right now?

If if is, you may also need to go into your Settings and select Apps > Phone > Live Voicemail, and make sure this is off.

Peter