topic Re: Help with calls in Mobile Services

Help with calls

Hannahmiller12 — Sat, 19 Jul 2025 19:31:19 GMT

Hi, please could someone help?? My phone is not ringing and people are calling even though nothing comes through then EE leave a message to say someone called but it doesn't show in my recent calls?? Only happening with certain people calling, I can make outgoing calls. Do not disturb mode is off aswell and coverage is fine!

Re: Help with calls

Hannahmiller12 — Sat, 19 Jul 2025 19:40:39 GMT

Re: Help with calls

bristolian — Sat, 19 Jul 2025 21:46:36 GMT

This behaviour is consistent with either a DND being set, an unconditional "divert all calls" being active, or specific callers having been blocked.

Test with the specific callers, calling with a withheld number and also with caller-ID being sent.

Is there a difference in behaviour?

Re: Help with calls

Katie_B — Sun, 20 Jul 2025 07:29:16 GMT

Hello @Hannahmiller12.

Thanks for coming here.

Are you still experiencing this?

Katie