topic Re: Suspended account in Mobile Services

Suspended account

UserKT — Tue, 15 Jul 2025 06:59:05 GMT

My account has been suspended, as I called up 150 yesterday it told me that I needed to make a part payment for my account to be back up and running again in the next hour! so i made that payment and still my account isn’t up and running! What’s my next step?

Re: Suspended account

Michael_D — Tue, 15 Jul 2025 09:11:12 GMT

Hi @UserKT

Thanks for coming to the community.

If your account has been suspended, it can take up to 24 hours for it to be back up and running.

If it is still not active after 24 hours, I would recommend giving our billing guides another call so they can check the account.

Michael