topic Re: My sim has suddenly stopped working. I’ve turned phone off and on. No luck in Mobile Services

My sim has suddenly stopped working. I’ve turned phone off and on. No luck

Beckybrown — Sat, 12 Jul 2025 14:51:14 GMT

Help! How to fix sim problem?

Re: My sim has suddenly stopped working. I’ve turned phone off and on. No luck

XRaySpeX — Sat, 12 Jul 2025 14:57:37 GMT

Is it on contract or PAYG?

Re: My sim has suddenly stopped working. I’ve turned phone off and on. No luck

Schockwave — Sat, 12 Jul 2025 14:58:05 GMT

Hello @Beckybrown ,

Welcome to the community,

Are you on pay as you go or contract? If on pay as you go, when did you last make a chargeable call or text?

Do you have another phone or someone with a phone, where you can do a sim swap to see if that is the problem first?

You may want to take the SIM card out, clean it and the sim tray and see if that remedies it, if all else fails, you may either need a replacement SIM card or phone.

Re: My sim has suddenly stopped working. I’ve turned phone off and on. No luck

Northerner — Sat, 12 Jul 2025 15:50:21 GMT

Hi @Beckybrown

Are you in the UK.

Thanks

Re: My sim has suddenly stopped working. I’ve turned phone off and on. No luck

rkelly1 — Sat, 12 Jul 2025 15:52:58 GMT

Do you get a 'no sim' error or something similar?