topic Random mobiles claiming I have called them in Mobile Services

Random mobiles claiming I have called them

Sarah2083 — Thu, 21 Jun 2018 17:47:36 GMT

Hi, I’ve had lots

of calls today from various mobile numbers claiming I have miss called them - which I haven’t! I’ve checked call history too and shows no calls made by me.

I know others have had this too, but EE Haven’t been helpful with what to do to solve this issue. I’m concerned my personal data has been compromised by them if it is a network error as i was told.

I don’t want to change my number if I can help it.

any ideas on how to stop this and on what’s actually caused this?

Re: Random mobiles claiming I have called them

Lee_H — Thu, 21 Jun 2018 17:52:53 GMT

Hi @Sarah2083 and welcome to the community.

I can assure you data has not been comprimised.

The customer service agent you spoke to will have passed our example over to the the teams dealing with this.

Many thanks,

Lee

Re: Random mobiles claiming I have called them

PedroW — Thu, 21 Jun 2018 18:29:30 GMT

I have also had this in the last 2 hours I had 4 calls from people saying they were returning a missed call from me. I logged it via chat with an agent but I don't think the issue was grasped by him as he was telling me the bill is not itemised so I won't see the numbers!!!

Someone or something is generating calls spoofing our numbers. The only ones we are aware of are the one that show as missed calls. Are there 10 times that many being answered and if so what do they get? dodgy call centre, recorded message from some company?

Re: Random mobiles claiming I have called them

Ghostocain — Thu, 21 Jun 2018 21:33:36 GMT

Twice today I have recieved phone calls from numbers I do not recognise, yet they tell me they've had a missed call from me. Neither number appears in my call log and this number was ported to EE over two months ago.

Re: Random mobiles claiming I have called them

Ghostocain — Thu, 21 Jun 2018 22:56:19 GMT

Well @Lee_H@@@@@care to explain, why our phones numbers are showing up in someone's call log when we haven't phone them

Re: Random mobiles claiming I have called them

chistery — Fri, 22 Jun 2018 06:56:18 GMT

I assume the scammers have noticed that people answer calls where there's caller ID presented, and possibly even more so when it's a mobile. I had a call from a mobile yesterday, and it was the typical recorded voice about having an accident.

Users on other networks are reporting the same issue as well.

With so many people affected and across multiple networks, I imagine it will get the focus it needs.

I'm surprised so many people try and call back a number that they don't recognise though.

Re: Random mobiles claiming I have called them

Ghostocain — Fri, 22 Jun 2018 10:17:00 GMT

Spoken with CS today, and they are actively investigating the issue apparently they had emails sent to the agents yesterday regarding it, although the CS agent I spoke to suggested they would bar the numbers who were calling me "back" so not 100% they totally grasp the issue.

Re: Random mobiles claiming I have called them

chistery — Fri, 22 Jun 2018 10:44:22 GMT

It's an interesting one as the call that EE needs to investigate is the one received by the person that called you, and it may not have been over the EE network.

Communication Providers are responsible for ensuring the validity of the CLI that is carried over the network however it could easily have come from abroad, so will be a lot harder to track down and different laws may apply.

Re: Random mobiles claiming I have called them

J-2 — Tue, 29 Oct 2019 13:27:05 GMT

Hi. I’ve had a fortnight of this ,sometimes 30 calls a day, even 10 calls in 30 minutes yesterday, These are calls from ordinary people saying my landline called their mobile which I haven’t (I’ve checked none of these calls logged in my EE)

I’ve now had multiple phone calls with EE : initially said scammers, then crossed line, then back to spoofers/scammers. BT engineer visits set up three times - 3 mornings staying home waiting. EE gave me money back me for one missed.. BT say it’s not a crossed line.
EE now made me ex-directory. ( I didn’t know when last broadband /landline contract set up that had to Opt-out of being in a directory. Know for next time).

EE saying if the calls don’t stop I will have to change my landline number with all the huge knock effects having to contact every service use and everyone I know to inform changed number which I really don’t want to but so fed up with the calls

If I don’t answer, the people text and I get a call with text as voice text, or they leave a message on my answering machine.

Re: Random mobiles claiming I have called them

Katie_B — Tue, 29 Oct 2019 14:43:59 GMT

Good Afternoon @J-2.

Welcome to the EE Community.

Thanks for sharing this information.

When was your number changed to ex-directory?

Have you received anymore calls since then?

Speak soon,

Katie 🙂

Re: Random mobiles claiming I have called them

melllewis — Mon, 09 Mar 2020 14:57:43 GMT

My son has just started to have this happen to him today, again he hasn't called any numbers, all saying they have had a missed call from him, he's called EE who have said they can only change his number, he's applied for numerous jobs , sent out C.V s and now this, please can you advise me if your problem was resolved and how please ?

Re: Random mobiles claiming I have called them

chistery — Mon, 09 Mar 2020 15:55:40 GMT

Hi @melllewis and welcome to the community.

There is no problem with EE that needs to be resolved. this is just someone spoofing a number and calling people, and where it's a missed call, people call it back. usually they move on and pick a new number after a few days.

It's annoying but there's not a lot EE can do apart from offer to change the number, which may not help, as numbers do get recycled, It usually stops after a short while.

I still have no idea why people call back missed calls, as it's clearly a number they don't recognise. If it's important, they'll call back.

Re: Random mobiles claiming I have called them

PedroW — Tue, 10 Mar 2020 07:48:02 GMT

Problem stopped but no specific action taken to resolve it. My guess is a network issue that causes the problem but it disappears when whatever piece of equipment Clears its temporary memory or resets. My advice is sit tight. I have seen nothing that suggests it is malicious, just a pain for a few days.

Sent from my Huawei phone

Re: Random mobiles claiming I have called them

Gogs2 — Wed, 13 May 2020 13:43:18 GMT

I have had this now for over 6 months so it doesn't seem to go away that easily. Numerous discussions with EE about how to resolve it, have reset and backed up my phone several times and still it keeps happening. Today's chat with a random recipient of a missed call from my number revealed that they were on O2 so not the same network and that they received two missed calls over two days. So doesn't seem to be generating random numbers if the same number has been called repeatedly.

Clearly simply changing my number, which I have had for over 15 years now is not a good option and is no guarantee that the new number won't start doing it either.

If anyone has any idea about how to resolve this I would be very grateful.

Re: Random mobiles claiming I have called them

craggieisland — Fri, 19 Jun 2020 16:01:04 GMT

I have had this happen to me twice in the past month or so. The most recent today.

Re: Random mobiles claiming I have called them

FrancescaB — Fri, 19 Jun 2020 16:28:40 GMT

I have just had this too - the person who was calling me because they supposedly had a missed call from me even started to argue with me!
Can't get in touch with EE at the moment, but it doesn't sound they have done anything to resolve this issue in the past?

Re: Random mobiles claiming I have called them

James_B — Sat, 20 Jun 2020 07:12:01 GMT

Hi @craggieisland and @FrancescaB,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to look into this issue if you get in touch.

Thanks

James

Re: Random mobiles claiming I have called them

Charlieg1 — Sat, 26 Sep 2020 13:24:06 GMT

I have just had this. Random caller insisting I called them. Not in my chat logs. Should I be worried?

I see above there is no conclusive reason for this but it's concerning me.

Re: Random mobiles claiming I have called them

J-2 — Sat, 26 Sep 2020 14:26:31 GMT

Hi I had this problem for weeks and weeks last year with up to forty
people a day phoning me on my landline saying I had called them. You can
imagine this was more than annoying.

It seemed that a company (in India? Philippines?) who calls saying' Have
you been in an accident?' was hiding behind my landline number.

After visits from BT to check the landline did not have a crossed line (
it didn't) .

It seemed the story was: people would put their motor vehicle - car or
motorbike on Gumtree for sale. This company would then call them,
using my landline number, and they would phone me to say they had a
missed call from me ( not me obviously)
I complained to Gumtree without much success. I had to send endless
emails before they understood what was happening. Some kind of spoofing
I think it is called.

After many many calls on my part to EE, one thing I discovered was: when
I updated my broadband contract on EE that I had been put on an open
register with my landline number. I managed to get EE to take my
landline number taken off . So I made a note the next time I update my
EE contracts to ensure I am not on a register>

you may want to check that you are not on an open register

One of the people who called me - I explained what was happening and
they said they would complain to Gumtree and then magically the whole
thing stopped.

I wish you good luck in sortinng out your issue. Not sure if it's the
same kind of spoofing

Kind regards

Re: Random mobiles claiming I have called them

Gogs2 — Sat, 26 Sep 2020 17:53:31 GMT

Hi, I had this problem for months with very little help from EE to resolve
it. I received a number of calls from random people, some polite and some
aggressive, claiming that I had called them.
Finally resolved after EE supplies me with a new SIM card.
Apparently it a SIM card issue. 🤷🏼‍♂️
Good luck!
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