topic text problems in Mobile Services

text problems

slairey — Thu, 10 Jul 2025 14:58:42 GMT

Hi, does anyone have any suggestions please- for the last 4 weeks or so I've been unable to send texts from my iphone in UK to my Mum's mobile phone number in Ireland- she has a basic mobile (not a smartphone). Up until recently this wasn't a problem and I could send texts to her successfully but now they don't go through at all! I'd be very grateful for any ideas!

Re: text problems

bristolian — Thu, 10 Jul 2025 15:14:25 GMT

Is your Mum using a UK mobile roaming in Ireland? Or is she using an Irish mobile?

Can you text other numbers? And if she's using an Irish number, can you text other Irish numbers?

What happens when you try sending your Mum a text message?

Re: text problems

slairey — Thu, 10 Jul 2025 15:21:29 GMT

My Mum has an Irish mobile. I can text all other numbers fine including my sister who is also living in Ireland with an Irish mobile. When I try to send my Mum a text message there is no response or any sign that it’s been sent.

Re: text problems

bristolian — Thu, 10 Jul 2025 15:28:21 GMT

Does your phone say "message sent" or indicator to the same effect?

Re: text problems

slairey — Thu, 10 Jul 2025 15:30:34 GMT

No- phone doesn’t say message sent or no indicator to same effect.

Re: text problems

XRaySpeX — Thu, 10 Jul 2025 15:41:01 GMT

Areyou on contract or PAYG? If PAYG, do you have enough credit to send texts abroad?

Re: text problems

slairey — Thu, 10 Jul 2025 15:43:17 GMT

Hi, I’m on PAYG and yes, I have enough credit to send texts abroad.

Re: text problems

XRaySpeX — Thu, 10 Jul 2025 15:48:31 GMT

Good! Are you inserting anything, like emoticons, into the texts that could possibly turn them into MMS which a non-smartphone might not accept.

Re: text problems

slairey — Thu, 10 Jul 2025 15:53:15 GMT

No- not using any emoticons or anything similar just basic text.

Re: text problems

bristolian — Thu, 10 Jul 2025 15:59:56 GMT

I'll rephrase my previous question... presumably your phone used to send messages to your Mum's Irish number exactly the same as any other number... but are you saying that it's now not saying "message sent" or anything, but is (presumably) giving a "message failed" or similar?

Can you call your Mum's Irish number?

Re: text problems

slairey — Thu, 10 Jul 2025 16:11:01 GMT

Hi, yes my phone used to send text messages to my Mum’s Irish number exactly the same as any other number. My phone is not saying “message sent” or “message failed” or anything similar but my Mum is definitely not receiving the texts. I can call my Mum’s Irish number no problem.

Re: text problems

Katie_B — Fri, 11 Jul 2025 09:10:47 GMT

Hi @slairey.

Can your mum still receive texts from other UK numbers?

Katie

Re: text problems

slairey — Fri, 11 Jul 2025 13:23:29 GMT

No- my Mum can’t receive texts from other UK numbers either.

Re: text problems

bristolian — Fri, 11 Jul 2025 14:50:24 GMT

That begins to make it look like a recipient issue. Definitely needs reporting, there's potentially a good argument for this being instigated from either end - but "sending" side is usually better.

Try to get timed examples of when you try texting your Mum, and it fails to send - and then examples of calls connecting. If they can be within minutes of each other, all the better.

Then report those to EE-CS. I suspect you'll want a single-user fault being raised, and traces potentially being checked... so don't terminate the call without a plan for action, or resolution,

Re: text problems

slairey — Fri, 11 Jul 2025 16:14:29 GMT

Thank you so much for this- I will try and pursue for a resolution and
thanks to everyone who has kindly helped to solve this issue.