topic Re: Can't make any outgoing tel calls but recieving txts in Mobile Services

Can't make any outgoing tel calls but recieving txts

NoisyMonster678 — Thu, 03 Jul 2025 16:41:48 GMT

Hello,

Can't make any calls but incoming texts are successful.

*Network set to auto and same issue as before with no ring. EE was not down according to down detector.

* Android 15 OS Samsung A26

* Direct debit not showing - this could be why !

* Notifications enabled.

As BT own EE, should I manually configure settings to O2?

Many thanks

Re: Can't make any outgoing tel calls but recieving txts

bristolian — Thu, 03 Jul 2025 16:44:06 GMT

What happens when you try making a call?

When were you last able to make a call?

Can you send text messages?

Are you in the UK or abroad?

Are you on PAYG or pay-monthly?

No idea why you think you should configure anything to O2, if you're an EE customer.

Re: Can't make any outgoing tel calls but recieving txts

Northerner — Thu, 03 Jul 2025 16:48:13 GMT

Hi @NoisyMonster678

Try restarting your device.

Thanks

Re: Can't make any outgoing tel calls but recieving txts

NoisyMonster678 — Thu, 03 Jul 2025 19:07:27 GMT

"No idea why you think you should configure anything to O2, if you're an EE customer.."

I was setting up my new phone.

Re: Can't make any outgoing tel calls but recieving txts

Rach_H — Fri, 04 Jul 2025 08:47:31 GMT

Hi @NoisyMonster678,

Welcome to the Community!

As this is another network it is unlikely that this would help you get connected. If you bought your phone from us it would likely be already set up with settings for EE, so these wouldn't need to be changed.

Rach