topic Re: I can’t receive text messages in Mobile Services

I can’t receive text messages

Solvitaaa88 — Wed, 02 Jul 2025 13:56:50 GMT

Suddenly I can’t receive text messages but can send them. Can someone help please, thank you.

Re: I can’t receive text messages

bristolian — Wed, 02 Jul 2025 13:59:12 GMT

If you send a text message to yourself, do you receive it? Try also texting NUMBER to 150 - does it send? Do you receive the expected reply?

When did you last receive a text message?

Re: I can’t receive text messages

Solvitaaa88 — Wed, 02 Jul 2025 14:04:44 GMT

Looks like I can’t send messages to myself either. Tried to send NUMBER to 150 and it worked. Last time I received a message was in June from 150. To community with people I’m using WhatsApp instead.

Re: I can’t receive text messages

bristolian — Wed, 02 Jul 2025 14:14:34 GMT

@Solvitaaa88 wrote:

Looks like I can’t send messages to myself either. Tried to send NUMBER to 150 and it worked. Last time I received a message was in June from 150.

To be clear, do you get an error message when trying to send the message? Or does the message appear to send OK, but you don't receive it?

When you say "it worked" in relation to the 150 text, did you receive a response?

Are you on PAYG or pay-monthly?

Re: I can’t receive text messages

Solvitaaa88 — Wed, 02 Jul 2025 14:20:10 GMT

When I tried to send message to myself there was an error message (! Not delivered). Other people tried to text me and got error message “cannot deliver”. My account is pay as you go. Regarding to 150 message I got response as per below, just removed my phone number:

Your mobile number is ******** and you're on an EE plan. You can manage this in the EE app or ee.co.uk/EE

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: I can’t receive text messages

bristolian — Wed, 02 Jul 2025 14:30:52 GMT

Odd that the message appears to send, but from what you're describing, I suspect your PAYG line has been hibernated due to non-usage. Can you make & receive calls OK?

Read the following page - do the timelines fit?

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: I can’t receive text messages

Solvitaaa88 — Wed, 02 Jul 2025 14:32:16 GMT

Yes I can call or receive calls ok.

Re: I can’t receive text messages

Solvitaaa88 — Wed, 02 Jul 2025 14:36:37 GMT

Don’t think this is the case as I have made calls and received calls, also I never received a messsage about my number being inactive

Re: I can’t receive text messages

Leanne_T — Wed, 02 Jul 2025 16:55:22 GMT

Hi @Solvitaaa88

Thanks for coming to the community.

Are you in the UK or roaming?

Have you tried restarting the device and trying to send the message again?

When was the last time you made a call?

Leanne 🙂

Re: I can’t receive text messages

Solvitaaa88 — Wed, 02 Jul 2025 18:52:39 GMT

Hi Leanne,

I am in UK, yes I did restart my Phone twice, removed my SIM card and put in back, I did restart my network settings, updates are up to date, have free storage on phone but still not receiving text messages. Last time I made a call was on 29/05/25.

Re: I can’t receive text messages

Leanne_T — Thu, 03 Jul 2025 07:11:25 GMT

Morning @Solvitaaa88

Thanks for coming back to me.

In this case, please get in touch with our tech guides on either 150 from the EE phone, or 07953 966 150 from any other phone, The team can check everything at our end and see what could be causing this for you.

Let us know how you get on 🙂

Leanne.

Re: I can’t receive text messages

Solvitaaa88 — Thu, 03 Jul 2025 08:17:19 GMT

Morning Leanne,

What I should text when sending message to 150 please? Thank you. 🙂

Re: I can’t receive text messages

Leanne_T — Thu, 03 Jul 2025 08:31:44 GMT

Hi @Solvitaaa88

You would need to call 150 from the EE phone if possible, or if no calls will connect please try another phone and call the number above 🙂

Leanne.