topic Re: Unable to receive authentication codes from my bank in Mobile Services

Unable to receive authentication codes from my bank

ian-drumoig — Mon, 30 Jun 2025 15:45:35 GMT

I am having the same problem with authentication codes from my bank. Messages from other companies come through ok.

Re: Unable to receive authentication codes from my bank

bristolian — Mon, 30 Jun 2025 14:40:35 GMT

Your "me too" post has been moved to a new thread.

How long have you had this problem? Have you recently changed your number or ported-in?

If only one specific sender is affected, it would tend to suggest a problem with them rather than an EE-one which is likely to affect multiple senders.

Re: Unable to receive authentication codes from my bank

ian-drumoig — Mon, 30 Jun 2025 15:30:11 GMT

Thanks. No I've not changed anything recently. Started a couple of months ago with a specific credit card that needed an OTP but since talking to the bank it's more prevalent using the mobile number from other areas of the bank. (other cards use the bank app for 2nd level authentication). I spoke to 2nd level technical support and they suggested changing my number with the bank to the international format (+44 7xxxxx). They're in the process of doing that and we'll test gain on Thursday.

Re: Unable to receive authentication codes from my bank

bristolian — Mon, 30 Jun 2025 15:57:46 GMT

CS' recommendation to use the international format is an interesting one. It's something to rule out for sure, but I believe the bulk-SMS gateways already allow for this - I would be very surprised if this resolves, time will tell.