topic Re: Cant send messages to short code numbers in Mobile Services

Cant send messages to short code numbers

Sarah8990 — Fri, 27 Jun 2025 13:22:00 GMT

I am unable to send messages to any shortcode numbers including 150. I can not see any reason why in my settings. Any idea on what could be causing it?

Re: Cant send messages to short code numbers

Northerner — Fri, 27 Jun 2025 14:11:36 GMT

Hi @Sarah8990

What device do you have.
Have you checked the SMS number in your app settings
Are you on EE PAYG or pay monthly contract.
Are you in the UK.

Thanks

Re: Cant send messages to short code numbers

Sarah8990 — Fri, 27 Jun 2025 15:40:09 GMT

Hi,

It's an s24. I have checked the app settings and everything seems correct. It's contract and I am jn the UK.

Re: Cant send messages to short code numbers

Ali_A — Fri, 27 Jun 2025 18:01:36 GMT

Hi @Sarah8990

What error message do you get when you try to send to a short code?

If possible can you screenshot the error and post here? Just be sure to remove any identifiable information first

Thanks

Re: Cant send messages to short code numbers

Sarah8990 — Fri, 27 Jun 2025 20:20:48 GMT

This is the error I get with ant shortcode number I message. When I click on options it says - resend or delete.

Re: Cant send messages to short code numbers

XRaySpeX — Fri, 27 Jun 2025 22:01:11 GMT

Can you send texts to ordinary nos.?

Re: Cant send messages to short code numbers

bristolian — Fri, 27 Jun 2025 22:50:50 GMT

I'm not surprised that sending to +44150 fails - the number is simply 150. The +44 is accounted for in the SMSC number.

It's odd that incoming texts appear as from that number, but all the same.

Re: Cant send messages to short code numbers

Sarah8990 — Sat, 28 Jun 2025 18:06:09 GMT

Yes, I can send messages to normal numbers just fine.

The +44 doesn't make a difference. I have tried it both ways and doesn't work either way.

Re: Cant send messages to short code numbers

Michael_D — Sun, 29 Jun 2025 07:29:17 GMT

Can you try to send INFO to 85075 @Sarah8990?

That one would send you information on costs if you were to cancel the contract. Don't worry though, it won't action anything, it is just information.

I just want to see what happens on that one.

Michael

Re: Cant send messages to short code numbers

Sarah8990 — Sun, 29 Jun 2025 09:18:20 GMT

Weird, messaging 85075 works as normal 🤔

Re: Cant send messages to short code numbers

Sarah8990 — Sun, 29 Jun 2025 09:24:12 GMT

So.. I have just tried all the short codes again - no luck to start. But I deleted them out of my phone - including previous messages and started again and they have sent! 🤷🏼‍♀️

I have no idea what the difference is but it works lol.

Thank you everyone for helping me.

Re: Cant send messages to short code numbers

Michael_D — Sun, 29 Jun 2025 12:39:40 GMT

Great news @Sarah8990, I'm glad to hear that has got it working.

Take care and enjoy the rest of the day 🙂

Michael