topic Re: Re: How to access live chat? in Mobile Services

Re: How to access live chat?

Mengoy — Tue, 24 Jun 2025 06:53:14 GMT

Hello. Good morning

Re: Re: How to access live chat?

Katie_B — Tue, 24 Jun 2025 07:13:03 GMT

Good morning @Mengoy.

How can we help?

Katie

Re: Re: How to access live chat?

Mengoy — Tue, 24 Jun 2025 07:16:51 GMT

Hi Katie Good morning. I need help urgently. My simcard and my wife sim are no longer working as it has been switched from Tesco to EE since 2 days ago. Until now I didn’t receive the EE simcard that I ordered. Can you please check and help me as I can no longer call from my phone. No more network. Thanks

Re: Re: How to access live chat?

Mengoy — Tue, 24 Jun 2025 07:18:19 GMT

Hello? Are you there? Please help?

Re: Re: How to access live chat?

Katie_B — Tue, 24 Jun 2025 07:21:03 GMT

Thanks for getting back to me @Mengoy.

The community is not a live chat, however, I will do all I can to help.

When did you order your EE SIM?

Is it a pay monthly SIM or pay as you go?

Speak soon,

Katie

Re: Re: How to access live chat?

Mengoy — Tue, 24 Jun 2025 07:25:49 GMT

Yes. On contract. Together with broadband and ee tv

Re: Re: How to access live chat?

Katie_B — Tue, 24 Jun 2025 07:29:01 GMT

Thanks for confirming @Mengoy.

When did you place your order?

Do you live near an EE Store?

Katie

Re: Re: How to access live chat?

Mengoy — Tue, 24 Jun 2025 07:31:00 GMT

I think 4 to 5 days ago

Re: Re: How to access live chat?

Mengoy — Tue, 24 Jun 2025 07:35:46 GMT

Hello

Re: Re: How to access live chat?

Katie_B — Tue, 24 Jun 2025 08:23:23 GMT

Hi @Mengoy.

I have edited your last post which contained personal information as this is a public community forum.

Do you live near a local EE Store?

Katie

Re: Re: How to access live chat?

Mengoy — Wed, 25 Jun 2025 19:01:12 GMT

Hello Katie. Please contact EE customer service and inform them to send my order of two EE Simcards. I have no networth now. I cannot call, I cannot receive calls.

Re: Re: How to access live chat?

Debbie_G — Thu, 26 Jun 2025 08:04:11 GMT

Thanks for getting back to us @Mengoy.

I am sorry, we have no account access on the community to arrange this for you. If you live near an EE Store, and you are the account holder, you can call in and get a replacement SIM card. You would need to take a valid photo ID, such as a passport or UK photocard driving license.

Alternatively, you can get in touch with our team from a working phone; they will be able to look into your order further for you.

Debbie

Re: Re: How to access live chat?

Ccolson — Thu, 31 Jul 2025 17:25:31 GMT

Hi can you help with roaming?

Re: Re: How to access live chat?

Lesley_W — Fri, 01 Aug 2025 10:22:47 GMT

Hi @Ccolson

Thanks for coming to our community.

What did you need help with? Are you planning a trip?

Lesley

Re: Re: How to access live chat?

KazCol — Tue, 30 Sep 2025 06:37:39 GMT

Re: Re: How to access live chat?

Peter_W — Tue, 30 Sep 2025 09:45:20 GMT

Hey there @KazCol.

I've just picked up the private message you sent us earlier 😊

Peter