topic Re: old voicemail greeting removed in Mobile Services

old voicemail greeting removed

eemh — Sat, 21 Jun 2025 13:12:13 GMT

Please does anyone know why my voicemail greeting (that I recorded for Orange in the 1990s) has suddenly disappeared and been replaced by a standard one? I have been using the same iPhone SE for several years and have not changed any settings. I have not been abroad or done anything different. Could it be the heatwave? Has anyone else experienced this? Can I get it back?

Thanks, Matthew

Re: old voicemail greeting removed

bristolian — Sat, 21 Jun 2025 13:25:11 GMT

You can swap between greetings using option 2 on the voicemail menus.

Re: old voicemail greeting removed

Peter_W — Sat, 21 Jun 2025 14:35:58 GMT

Hey there @eemh 😊

Thanks for reaching out to us here on the Community!

If the greeting has switched over to a male voice that's the same as the one used for Siri, it sounds like you've got Visual Voicemail enabled.

This will replace the standard EE divert, but you can disable it by texting IPHONE VISUAL OFF to 150.

If it's just a generic EE greeting you're using now, you can amend this the way @bristolian has mentioned.

Peter

Re: old voicemail greeting removed

eemh — Sat, 21 Jun 2025 15:05:27 GMT

Hi @Peter_W

Yes it's the Siri voice now that answers if I don't get to the phone in time. So I sent the text as you advised and got an instant reply saying:

"Sorry we could not process your request, please try again a little later on." (Whatever that means, an hour? tomorrow? next week?)

So is this an Apple problem not an EE one? Perhaps it snuck in during an iOS upgrade (I'm now on 18.5) and I didn't read all the small print?

Thanks, Matthew

Re: old voicemail greeting removed

eemh — Sat, 21 Jun 2025 15:07:41 GMT

Thanks @bristolian I see that, but the options are to use the standard greeting or record a new one. I wanted my 30 year old one back! Is there any way? Please also see my reply to the other helper.

Thanks, Matthew

Re: old voicemail greeting removed

Ali_A — Sun, 22 Jun 2025 07:11:51 GMT

HI @eemh

You can call Customer Service on 150 where a guide will be able to remove the Visual Voicemail service for you.

Ali

Re: old voicemail greeting removed

truCido — Sun, 22 Jun 2025 08:48:59 GMT

If you dial 222 and go into option 2, is your greeting there?

if you're hearing siri voice that's not not visual voicemail, it's Live Voicemail, its a new iphone feature. If you go into settings > phone you should see live voicemail there and can turn it off if you need to.

Re: old voicemail greeting removed

eemh — Wed, 02 Jul 2025 11:40:16 GMT

Yes thank you this solved it, i didn't need to call EE, I just turned off the new visual voicemail on the iPhone (I hadn't ever turned it on, it just happened), and my old greeting is back!