topic no service in Mobile Services

no service

naffisa — Thu, 19 Jun 2025 14:42:49 GMT

my phone hasnt had service for over 12hours i need help as i need my phone for work

Re: no service

bristolian — Thu, 19 Jun 2025 15:29:59 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: no service

naffisa — Thu, 19 Jun 2025 15:34:11 GMT

Nothing is working

Sent from my iPhone

Re: no service

Christopher_G — Thu, 19 Jun 2025 17:30:04 GMT

Hi @naffisa

Welcome to the community.

Have you checked your postcode on the network status checker that @bristolian posted above? It will let you know if we're aware of any problems in your area, and let you report one if we're not.

It's also great advice to try getting WiFi calling set up, if you have access to WiFi.

Chris