topic Re: Voicemail notification missing in Mobile Services

Voicemail notification missing

Jammy456 — Tue, 17 Jun 2025 23:10:15 GMT

I recently switched to an esim on my Samsung S25 Ultra. Ever since doing this I no longer get a notification telling me that I have a voicemail waiting. How do I get this back?

Re: Voicemail notification missing

Chris_B — Wed, 18 Jun 2025 07:19:16 GMT

@Jammy456 Dial your voicemail by press down on the 1 key on your dial keypad and check your settings.

Re: Voicemail notification missing

bristolian — Wed, 18 Jun 2025 07:20:35 GMT

The standard VM notifications should always be pushed by default, but in the first instance dial your voicemail and follow the "settings & features" menu option to check everything that should be on, is.

If that doesn't resolve, and you can correlate this with the change of SIM, then you should report this to CS on 150.

Re: Voicemail notification missing

Jammy456 — Wed, 18 Jun 2025 11:39:34 GMT

Thanks both, I went into settings & features and it confirmed I had notifications & enhanced alerts on which I suppose is correct because I get text message notifications with all the voicemail details, its just I don't get a push notification from my phones 'phone' app when I get a voicemail like i used to

Re: Voicemail notification missing

Jammy456 — Wed, 18 Jun 2025 12:23:36 GMT

This has been solved by EE support, they pushed new network settings to my phone which disconnected & reconnected me to the network and it now shows whenever I have a voicemail waiting

Re: Voicemail notification missing

Ritu_D — Wed, 18 Jun 2025 12:41:19 GMT

Hi @Jammy456

Thanks for letting us know, I am so pleased it is all resolved for you now.

Have a great day.

Ritu