topic Re: Voicemail dusabled? in Mobile Services

Voicemail dusabled?

Betty777 — Sat, 14 Jun 2025 17:38:58 GMT

I've recently had a prompt to restart my phone due to updates from EE and now my voicemail isn't working.

I've checked my settings and they seem to be OK. Any suggestions? Thanks in advance

Re: Voicemail dusabled?

Northerner — Sat, 14 Jun 2025 22:00:51 GMT

Hi @Betty777

Can you turn off voicemail by texting VM OFF to 150. If that works then try VM ON to 150.

https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-voicemail

Thanks

Re: Voicemail dusabled?

bristolian — Sat, 14 Jun 2025 23:00:06 GMT

In what way is your voicemail not working - can you not call it? Or are missed calls not reaching your voicemail? The latter should be resolved by Notherner's advice, but the former not necessarily so.

What specific settings have you checked?

Re: Voicemail dusabled?

Betty777 — Sun, 15 Jun 2025 09:04:59 GMT

Thanks so much- voicemail is working again 😊

Re: Voicemail dusabled?

Betty777 — Sun, 15 Jun 2025 09:07:16 GMT

Hi, thanks for replying.

My phone was just ringing out and voicemail wasn't kicking in.

Northerners advice worked 😊

Re: Voicemail dusabled?

Leanne_T — Sun, 15 Jun 2025 09:21:31 GMT

Great news @Betty777

Really pleased you got the help you needed and voicemail is now working for you.

Have a lovely day 🙂

Leanne.