topic Re: Urgently need to speak to someone at EE but office is shut til tomorrow??? in Mobile Services

Urgently need to speak to someone at EE but office is shut til tomorrow???

CelesteThomas — Sun, 08 Jun 2025 20:31:13 GMT

My phone has been stolen and in order to get my insurance claim accepted, I need to:

1) speak to EE and get them to bar/block my phone

2) order a new SIM and confirm date

BUT despite them claiming to have a 24/7 helpline, it's closed- is there anyone I can speak to? Please help

Katie_B — Mon, 09 Jun 2025 07:05:47 GMT

Thanks for coming here.

You can report your phone Lost/Stolen by calling the 24 hour line.

To speak with a customer care agent to order a replacement SIM and blacklist your device you would need to call during office hours.

Monday to Friday 8am - 9pm, Saturday and Sunday 8am - 8pm.

Please let us know how you get on this morning.

Katie

CelesteThomas — Tue, 10 Jun 2025 09:59:20 GMT

Thank you so much for your help Katie, I really appreciate it. Obviously, in my panic, I was phoning the wrong extension so that's a huge help.

Have a lovely day.

Best wishes,

Celeste