topic Re: Accessing voicemail settings in Mobile Services

Accessing voicemail settings

Paul19643 — Tue, 03 Jun 2025 09:31:20 GMT

I have started having problems accessing my voicemail options. When I try to choose first option (2 to change voicemail) I am cut off. It is happening repeatedly.

I have tried sending VM off followed by VM on to 150 in an effort to reset - which didn't work

No idea if relevant but I returned from a few days in Norway last week. I didn't have this problem before my trip

Re: Accessing voicemail settings

bristolian — Tue, 03 Jun 2025 10:08:47 GMT

Do you have the same problem with other voicemail options? Option 1 to listen to voicemails or 3 for settings.

Re: Accessing voicemail settings

Paul19643 — Tue, 03 Jun 2025 10:15:49 GMT

Hi Bristolian.

Not had a voicemail to check, but yes same issue with 3 for settings.

Interestingly since my initial message, I was able to access 2 to successfully change my voicemail message. However, I still find that the tendency for me to be chucked out is still there. i.e. the ability to get into the options currently seems to be the exception not the rule - which is irritating.

Re: Accessing voicemail settings

Christopher_G — Wed, 04 Jun 2025 08:40:38 GMT

Hi @Paul19643

Welcome to the community.

What kind of phone are you using? Have you tried restarting it since you returned from Norway?

Chris

Re: Accessing voicemail settings

Paul19643 — Wed, 04 Jun 2025 08:52:16 GMT

Hi Chris.

It is a Samsung Galaxy A12. I think about 3 years old.

Yes I turned it off and on again yesterday.

I am still getting the issue. Much more likely to be chucked out of the options and disconnected than allowed into them. It is a bit of an issue as I do need to update my voicemail message reasonably regularly.

Thanks

Paul

Re: Accessing voicemail settings

Christopher_G — Wed, 04 Jun 2025 09:09:27 GMT

OK, thanks @Paul19643

I recommend speaking with our Technical Support team so they can check everything from our side and refresh your services.

Please keep us updated with what happens.

Chris

Re: Accessing voicemail settings

Paul19643 — Wed, 04 Jun 2025 09:13:17 GMT

Hi Chris.

Do you have a number or a link into the Technical Support Team? I tried finding that yesterday and failed. Hence trying the Community route.

Thank you.

Paul

Re: Accessing voicemail settings

Christopher_G — Wed, 04 Jun 2025 09:15:32 GMT

Yes, @Paul19643

You can find all of our contact information for mobile technical support here.

Chris

Re: Accessing voicemail settings

Paul19643 — Wed, 04 Jun 2025 09:22:53 GMT

Hi Chris

I am getting the same issue. Whether I try to contact technical support via 150 or the long 1 1 digit phone number, I am disconnected as soon as I try to pick an option. Obviously a glitch somewhere. But I need to find a way to contact Technical Support in a different way.

Any ideas?

Thanks.

Paul.

Re: Accessing voicemail settings

Christopher_G — Wed, 04 Jun 2025 09:56:52 GMT

I've never heard of this specific problem, @Paul19643

Could you check your sound setting to make sure 'play sound for keypad taps' is turned on in the system volume? That should help the system recognise your key taps.

Open the Phone app > Tap the 3 dots in the top right > Settings > Call Alerts and Ringtone > Play Sound For Keypad Taps > On.

Chris