topic Re: No message received in Mobile Services

No message received

Leena5 — Tue, 03 Jun 2025 03:03:12 GMT

I don’t receive any messages suddenly I try to longing to my accounts I must receive code number but not receiving

Re: No message received

Leanne_T — Tue, 03 Jun 2025 07:15:29 GMT

Morning @Leena5

Thanks for coming to the community.

Is this only the one time pin to log into the account you are not receiving? Can you receive texts from other numbers?

Are you with us on pay as you go or pay monthly?

Leanne 🙂

Re: No message received

Leena5 — Wed, 04 Jun 2025 05:30:40 GMT

<top> Yes I have received messages from EE yesterday for the code, but not from bank or other … pay monthly

Re: No message received

Leanne_T — Wed, 04 Jun 2025 07:26:22 GMT

Thanks very much @Leena5

If you aren't receiving one time passcodes from other companies, please give us a call on 150 and the team can check if everything is set correctly for texts at our end and if needed complete a network refresh.

Let me know how you get on 🙂

Leanne.