topic Re: Voicemail now announcing number in message in Mobile Services

Voicemail now announcing number in message

27Al — Mon, 02 Jun 2025 15:45:18 GMT

Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessary as the number comes up as a missed call. Can't see how to deactivate this, any ideas? Thanks

Re: Voicemail now announcing number in message

Peter_W — Mon, 02 Jun 2025 17:58:25 GMT

Hey there @27Al.

Welcome to the Community 😊

As far as I'm aware, there isn't any option to change the format in which messages are presented.

Whilst you can change the greeting and enable enhanced alerts via text, the actual automated system itself cannot be amended.

If you have an iPhone, you could switch to the option of Visual Voicemail; this bypasses the audio menu completely, and lets you manage your messages via the phone's menu system.
Peter

Re: Voicemail now announcing number in message

27Al — Wed, 04 Jun 2025 11:01:10 GMT

Hi Peter

Thanks for your helpful message. Unfortunately I have an android phone.

I've called EE technical support, and they asked Level 2 support. They said it is recent and can't be changed, it's for all EE Customers.

I requested that they change it to an optional feature, as it's really not necessary or helpful.

Alison

Re: Voicemail now announcing number in message

Peter_W — Wed, 04 Jun 2025 13:17:46 GMT

Thanks for the update here @27Al.

I was 99% sure that was the case, but thanks for coming back to let us know the outcome that our level 2 team advised here.

Apologies that it's not quite the answer you were hoping for, too.

You take care,

Peter

Re: Voicemail now announcing number in message

grahamwell — Wed, 04 Jun 2025 18:09:20 GMT

It's a really annoying change I'm afraid, which makes voicemail much more tedious to use and doesn't seem to give any benefit. Could it please be made optional?

Re: Voicemail now announcing number in message

Donkmcdonk — Wed, 04 Jun 2025 20:06:03 GMT

I agree. Really annoying. Please give us the option to turn it off

Re: Voicemail now announcing number in message

Leanne_T — Thu, 05 Jun 2025 08:23:59 GMT

Morning @grahamwell @Donkmcdonk

Thanks for posting on the community and providing feedback for the voicemail.

I will feed this back to the relevant team.

Leanne.

Re: Voicemail now announcing number in message

YBerllanUK — Fri, 06 Jun 2025 15:10:00 GMT

Guys,

I hate the change made to the Voice Mail Message left by callers. When you list now you have to wait for the phone number of the caller to be read out by the system. This burns more time listening to your voice mail.

Re: Voicemail now announcing number in message

Pebblerock — Sat, 07 Jun 2025 15:05:07 GMT

Also find this very annoying. Will be leaving EE if this is not fixed. Wastes a lot of time and I give up waiting and phone people back without listening.

Maybe this is EE's strategy so they can ditch providing the service.

Should always be message first then details.

Re: Voicemail now announcing number in message

rachel1223 — Sat, 07 Jun 2025 21:45:31 GMT

This is really annoying and unnecessary Can someone from EE raise this please

Re: Voicemail now announcing number in message

rachel1223 — Sat, 07 Jun 2025 21:46:40 GMT

Please do This definitely should be optional and off by default It's a waste of time

Re: Voicemail now announcing number in message

Amidd — Wed, 11 Jun 2025 13:53:05 GMT

I have to listen to up to 15 voicemails a day for work and this has meant a 2 minute job is now 15 minutes. It is a stupid and pointless feature dreamed up by someone trying to justify their position with a feature that improves nothing. You are able to get an alert or text with the phone number, so WHY waste my time forcing me to listen to it? Make it optional or watch customers leave.

Re: Voicemail now announcing number in message

27Al — Wed, 11 Jun 2025 14:08:52 GMT

Thanks for all your replies, glad I'm not alone in this!

Have you all taken this up with EE directly, as well as posting here? Think the more people who contact them, the more notice they will hopefully take.

Thanks all

Re: Voicemail now announcing number in message

Annoyedofuk — Thu, 12 Jun 2025 08:55:43 GMT

I tried to raise the issue with Exec complaints but was blocked as they couldn't change or resolve. So the decision makers don't know the strength of feelings about this regressive change.

Totally agree its a waste of time listening to data you have. No choice. Outcome was a £20 credit to shut me up!

Matt

Re: Voicemail now announcing number in message

helennightingal — Fri, 13 Jun 2025 18:16:37 GMT

It's so irritating and complete waste of time at least give a option to skip the number readout.

Re: Voicemail now announcing number in message

Bassline7 — Fri, 13 Jun 2025 21:14:41 GMT

Hi. Thanks for raising this question as I was about to do the same thing.
wake up EE. This is costing us valuable time when we can already see the missed call and time it was left etc.

You are wasting our time and annoying us. This is bad. Please remove this feature asap otherwise I will also find another phone provider.

Re: Voicemail now announcing number in message

WillWood — Sat, 14 Jun 2025 10:07:32 GMT

Hi Leane,

Please do. I had 13 messages left recently and it took forever to listen, as I had to have the numbers tediously read out. As we know, nobody can hold all those numbers in their head, so it's a complete waste of time reading them out.

I completely agree, this should be an optional feature and I suspect would be turned on by less than 1% of users.

The other 99% of us are just having our time wasted and get annoyed.

Thanks for your help in getting this feedback to the relevant people.

Re: Voicemail now announcing number in message

Leanne_T — Sat, 14 Jun 2025 10:45:40 GMT

Hi @WillWood

Thanks for coming to the community.

I have sent the feedback to the relevant team for you all.

Leanne.

Re: Voicemail now announcing number in message

27Al — Sat, 14 Jun 2025 10:54:04 GMT

Hi Leanne

As you can see, my original post has had a lot of replies, and this is just EE customers on this forum.

It has been sent to the relevant team at least twice now by EE representatives on this forum, and still no replies/action. Could you please escalate it to a manager. In the meantime I'm going to contact the Retentions team.

Many thanks for your help

Re: Voicemail now announcing number in message

alansi — Mon, 16 Jun 2025 12:45:02 GMT

It is even worse than that.

When I called EE support, they directed me to Samsung Support via an 0330 number. Samsung Support were puzzled as to how they could help with a change that has been made by the carrier! Another 15 minutes burnt!

This 'feature' has ZERO benefit. I can see the number on the missed call. I can request a text of the number that left the message if the phone was off or out of signal, or I don't want to write it down. All it does is burn an extra 10 seconds listening to each voicemail.

This is SOOO annoying, and reminds me how downright frustrating it is every time I listen to a voicemail.

If EE doesn't turn it off, I'm off to another carrier.

Two weeks since the latest software update, and I just want to throw the phone into the wall.