topic Re: Stolen IPhone 15 in Mobile Services

Stolen IPhone 15

Lollolondon — Sat, 24 May 2025 11:44:48 GMT

Good morning I have a problem my iPhone 15 was stolen the only problem that luckily I had removed the sim inside because. I was cleaning it then I didn't do it anymore and I put it in the backpack 🎒 and from there I never found it again. Can I have information on how to do it and have the possibility of a replacement phone

[Mod edit: Image rejected due to it containing private information.]

Re: Stolen IPhone 15

Northerner — Sat, 24 May 2025 09:58:26 GMT

Hi @Lollolondon

Please read here:

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Thanks

Re: Stolen IPhone 15

Chris_B — Sat, 24 May 2025 11:08:46 GMT

@Lollolondon EE will not give you a replacement phone. Do you have insurance as that’s what this is for. If you’re a contract customer you’re still required you to pay that contract.

Re: Stolen IPhone 15

Peter_W — Sat, 24 May 2025 11:49:54 GMT

Good afternoon @Lollolondon.

Welcome to the Community 😊

We have needed to reject one of the images you've shared here, as we'd recommend not to share your IMEI and device information in public.

I would definitely recommend checking out the link @Northerner has shared here though, as this will give you all the details you need on how to get in touch with our team and request a block on the handset.

Peter