topic Cannot make calls or access plans or bills/etc in Mobile Services

Cannot make calls or access plans or bills/etc

LucCal — Wed, 21 May 2025 09:33:41 GMT

I currently cannot make or receive calls

When trying to check to make sure the bills/plan is okay, I get the response

This service isn’t working right now

We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.

However, it is urgent but I cannot get in touch as the only way they provide is by calling someone, which I cannot currently do

Re: Cannot make calls or access plans or bills/etc

LucCal — Wed, 21 May 2025 09:39:12 GMT

Follow up note, texts via rcs does seem to work, however attempts to call me are received with "The number you have called is not recognized". I am also able to text 150 and it confirms that I have paid up to date and have unlimited texts and calls.

Re: Cannot make calls or access plans or bills/etc

Leanne_T — Wed, 21 May 2025 11:56:09 GMT

Hi @LucCal

Thanks for coming to the community.

When was the last time you used the SIM to make a call or send a text?

Have you made any account changes such as ordering a new SIM/device?

Speak to you soon 🙂

Leanne.