topic Re: Calls lasting 2 hours and cuts off in Mobile Services

Calls lasting 2 hours and cuts off

Whitton3 — Tue, 19 Oct 2021 20:11:10 GMT

Why does my calls last for two hours and then cuts off I've never had the problem before but over the last three months all my calls cut off after two hours

Re: Calls lasting 2 hours and cuts off

Northerner — Tue, 19 Oct 2021 20:18:24 GMT

Hi @Whitton3

It's standard if you search the forums. Not sure if you can change this by speaking to EE CS on 150.

If not then you'll need to call the person back after 2 hours.

Thanks

Re: Calls lasting 2 hours and cuts off

bristolian — Tue, 19 Oct 2021 20:44:21 GMT

Hi @Whitton3

The network cut-off is inplace to prevent calls being left open unintentionally and has been a feature as long as I can remember.

It's not something that C/S can override, if you want to talk longer than the limit allows then simply redial once the call is dropped.