topic 6th Report of SMS service down in the last week in Mobile Services

6th Report of SMS service down in the last week

matt0909 — Tue, 20 May 2025 23:49:50 GMT

What on earth is going on with EE network? I have a bunch of Payg sims ordered at various times over the last year for different portable electronic projects and NONE of them are working to receive SMS. All of them are active, most were in use only a week ago. I am now the 6th person on this forum to report the SMS issue just in the last week on here.

Just gone to check the service status to find the service status service is down, what a joke!

Can staff get in contact with the technical engineering team to give a realistic time on when this will be sorted?

Re: 6th Report of SMS service down in the last week

Chris_B — Wed, 21 May 2025 07:18:02 GMT

@matt0909 Have you reported this back to EE ? Just coming here to say this doesn’t get it reported back. It’s obvious not a wide spread issue as you say you’re the 6th person to report it in the last week. And the service checker is working for me.

Re: 6th Report of SMS service down in the last week

XRaySpeX — Wed, 21 May 2025 10:32:45 GMT

When did you last make a chargeable action with these various PAYG SIMs? You needed to make at least 1 with each within the last 6 months. Receiving texts is not chargeable.

Re: 6th Report of SMS service down in the last week

matt0909 — Wed, 21 May 2025 13:48:59 GMT

When I go to the service checker I get "This service isn’t working right now Please try again later or contact us for support."

Most people probably aren't using SMS or even aware it's not working yet so it could well be wide spread.

As stated I have many SIMS that were all active last week, I even have some new ones ordered recently which aren't working.

Re: 6th Report of SMS service down in the last week

XRaySpeX — Wed, 21 May 2025 14:17:02 GMT

In what way were they active? What did you do from them?

Re: 6th Report of SMS service down in the last week

matt0909 — Wed, 21 May 2025 14:27:39 GMT

They have made chargeable transactions within the last 6 months. I have 3 sims I ordered from EE last week and none of those are working either out of the envelope.

Re: 6th Report of SMS service down in the last week

matt0909 — Wed, 21 May 2025 15:10:58 GMT

So to anyone else with this issue it turns out EE are sending fresh sims which arrive already suspended or about to expire. Pretty poor service.

Re: 6th Report of SMS service down in the last week

ee_user14 — Wed, 21 May 2025 17:08:44 GMT

That calls for mass sackings! 😐

Re: 6th Report of SMS service down in the last week

matt0909 — Thu, 22 May 2025 13:50:49 GMT

24 hours later, sims STILL not working, another call to CS I suppose..

Re: 6th Report of SMS service down in the last week

matt0909 — Fri, 23 May 2025 04:41:31 GMT

This really is a shambles.. the CS rep I spoke to said he's getting increasing numbers of calls like me and on their system this SMS issue is now logged as accounting for more than 5% of ALL tech support calls! The suspensions were a red herring and the system issue is ongoing 13 days since it was first reported, still no clear fix coming. All he could say was to let him report every one of my EE sim numbers so he could log each one separately to try to force mounting pressure on them to fix it. Unbelievable.

Re: 6th Report of SMS service down in the last week

ee_user14 — Fri, 23 May 2025 07:12:32 GMT

Interesting - so the "pretty poor service" comment in a previous post was based on false info. Fair enough.

Re: 6th Report of SMS service down in the last week

matt0909 — Fri, 23 May 2025 13:09:37 GMT

Actually both issues are concurrently true, the SIMS did all arrive suspended but now this network issue is taking precedence