topic Re: Can't receive text messages in Mobile Services

Can't receive text messages

VickyBeck13 — Mon, 19 May 2025 20:15:58 GMT

I can receive SMS from 150 but nobody else.

Re: Can't receive text messages

VickyBeck13 — Mon, 19 May 2025 19:46:34 GMT

Hi, I'm also not able to receive SMS. I have tried texting number to 150 and receive that, but no other messages have come through, including a message I've sent myself. I've restarted phone and still not working.

Re: Can't receive text messages

bristolian — Mon, 19 May 2025 21:19:21 GMT

Duplicate posts merged into a new thread. When were you last able to receive text messages?

Have you recently made any changes to your account, such as porting a number in?

Re: Can't receive text messages

VickyBeck13 — Mon, 19 May 2025 21:39:14 GMT

Hi, I last received a text message 12th May. I haven't made any changes.

Re: Can't receive text messages

XRaySpeX — Tue, 20 May 2025 00:38:16 GMT

@VickyBeck13 : Are you on contract or PAYG?

If on PAYG, when did you previously make a chargeable action? Receiving texts is not chargeable.

Re: Can't receive text messages

VickyBeck13 — Tue, 20 May 2025 05:42:45 GMT

I'm on PAYG. What do you mean by chargeable action?

Re: Can't receive text messages

bristolian — Tue, 20 May 2025 06:54:48 GMT

Your symptoms are consistent with a PAYG line that's gone into hibernation. Take a read of...

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: Can't receive text messages

XRaySpeX — Tue, 20 May 2025 11:58:24 GMT

Anything that takes money directly out of your PAYG or adds to it.

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Can't receive text messages

VickyBeck13 — Tue, 20 May 2025 14:13:04 GMT

I've telephoned customer services and this isn't the case. They have put a log for someone from the technical team to call me. I still buy a pack every month and have purchased extra data in the last few months.

Re: Can't receive text messages

Azlan808 — Wed, 21 May 2025 08:08:22 GMT

Resolved now, phone 150. initially my account had been suspended since 2022 but the phone still worked until about 2 weeks. They reset my network settings which didn't seem to work, said that a level 2 tech would ring me back about a week later.

After calling 150 again the very knowledgeable lady said there is a relatively unknown setting on there backend called "ban sms" which seemed to have been enabled probably due to the suspended glitch although at a delayed speed. She reset this and I restarted phone, disconnected from ee In network operators and texts have started to come through.

Re: Can't receive text messages

Azlan808 — Wed, 21 May 2025 08:09:22 GMT

You will not receive old messages, aleast I haven't anyway.

Re: Can't receive text messages

VickyBeck13 — Wed, 21 May 2025 08:23:36 GMT

That's really useful, thank you. Hopefully that's what mine is. They said mine has been suspended since Jan 23, but everything has been fine until now. She also couldn't explain why it had been suspended!!