topic Re: Unable to receive 2-factor authentication SMS texts in Mobile Services

Unable to receive 2-factor authentication SMS texts

Sarah127127 — Fri, 16 May 2025 14:33:21 GMT

Yes, I have this exact same problem. I've tried evrything. It's very annoying, because I use a lot of two factor authentication for work & online banking. I am not receiving the relevant passcodes until sometimes 24 hours later!!!! Come on ee, fix this!!

Re: Unable to receive 2-factor authentication SMS texts

Sarah127127 — Fri, 16 May 2025 13:48:00 GMT

This is and has been happening to me too. It's suoer annoying.

Re: Unable to receive 2-factor authentication SMS texts

bristolian — Fri, 16 May 2025 13:51:09 GMT

Rather than add "me too" to multiple other threads, it's probably better to start your own - and keep all your responses in the same thread. I've done it for you.

The threads you'd added to, are reporting problems with receiving automated OTP-type SMS, while person-to-person texts are unaffected. Is that the issue you have?

You mention having "tried evrything" - can you be more specific on what this means, what exactly you have done so far?

Re: Unable to receive 2-factor authentication SMS texts

Christopher_G — Fri, 16 May 2025 16:00:03 GMT

Hi @Sarah127127

Have you been in touch with our technical support team? If you can give them a couple of examples of dates/times when it's happened, they can look into it from our end for you.

Chris