topic Re: Notifications in Mobile Services

Notifications

Dux90 — Fri, 09 May 2025 14:32:40 GMT

I keep getting ee voicemail notifications. They come in rapid succession. There are no voicemails. I have tried some things. Nothing works so far. Any help would be appreciated

Re: Notifications

bristolian — Fri, 09 May 2025 15:06:21 GMT

Are you saying that you're receiving notifications of new voicemails, then dialling your voicemail to be told "no new messages"?

If so, you say you've "tried some things" - such as? Can you be more specific?

Do you receive notifications when you do get a new voicemail?

Re: Notifications

Dux90 — Fri, 09 May 2025 15:40:50 GMT

I do receive notifications when I get a voicemail from ee. But so far there is no message at all. I have tried going into my settings, android phone, but am unable to stop these notifications. Areas are greyed out that might have allowed me too. Thank you for responding

Re: Notifications

bristolian — Fri, 09 May 2025 16:14:46 GMT

Voicemail notifications are pushed from network > device, not pulled the other way around. Thus if you're being notified of new messages, in error, that's a network issue.

EE-CS on 150 should be your next port of call, as it's a user-specific issue.

Re: Notifications

Northerner — Fri, 09 May 2025 16:15:25 GMT

Hi @Dux90

Text VM OFF to 150 to disable voicemail. To reactivate text VM ON to 150.

It might be worth turning it off restarting your device and reactivating.

Thanks

Re: Notifications

Dux90 — Fri, 09 May 2025 16:29:38 GMT

Thank you Northener. I have tried that and the message back said it was successful. Fingers crossed.

Re: Notifications

XRaySpeX — Fri, 09 May 2025 16:38:42 GMT

Get someone to leave you a VM, listen to it & then delete it. See if that clears it.

Re: Notifications

Dux90 — Fri, 09 May 2025 20:48:50 GMT

Thank you. I will try that too. Everyone is very helpful. Much appreciated

Re: Notifications

XRaySpeX — Fri, 09 May 2025 21:26:21 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Notifications

Dux90 — Fri, 16 May 2025 11:26:20 GMT

I tried these responsive answers. And I have appreciated all your help. Unfortunately nothing worked. So I contacted ee via a complaint email. I did say after many years with ee I would leave if this wasn’t resolved.
The following day I got a phone call from a very pleasant and helpful lady. She did something at her end. And now. Success. No more annoying notifications. Telling me had a voicemail, when there was no voicemail.
Thank you all.