topic Re: VOICEMAIL on in Mobile Services

VOICEMAIL on

clacro — Tue, 06 May 2025 15:00:47 GMT

Trying to set up Voicemail On. I've sent VM ON (and all variations) to 150 countless times. Get the usual Sorry not working, try again later.

Just tried ringing 150 and got the automated system message sent with a link, and then with Reply On. Neither worked. How do I speak to a person to get my voicemail ON?

Re: VOICEMAIL on

clacro — Tue, 06 May 2025 14:40:58 GMT

Trying to set up Voicemail On. I've sent VM ON (and all variations) to 150 countless times. Get the usual Sorry not working, try again later.

Just tried ringing 150 and got the automated system message sent with a link, and then with Reply On. Neither worked. How do I speak to a person to get my voicemail ON?

Re: VOICEMAIL on

XRaySpeX — Tue, 06 May 2025 15:08:53 GMT

Try rebooting VM by texting VM OFF to 150, reboot phone & then text VM ON to 150.

Re: VOICEMAIL on

clacro — Tue, 06 May 2025 15:12:48 GMT

Thanks but I've tried that; hasn't worked. I'll try the phone number you posted.

Re: VOICEMAIL on

bristolian — Tue, 06 May 2025 16:38:56 GMT

What happens when you dial your voicemail on 222, or speed-dial 1?

Re: VOICEMAIL on

clacro — Tue, 06 May 2025 18:39:21 GMT

I get the voicemail service saying I have no messages and then all the options for changing settings. When I ring my mobile it rings for 50 seconds and then a message says the phone is unavailable, call back again. I get calls that I answer and can call out fine, I just need my voicemail to work after 30 seconds to catch any missed calls. Is there a number to call to speak to a person? 150 is automated, the link on the website to speak to someone is also automated.

Re: VOICEMAIL on

Michael_D — Wed, 07 May 2025 07:08:24 GMT

Hi @clacro

If you call 150 and choose option 2, that'll give you the option to go through our menus and speak to one of our tech guides so they can have a look into this further for you.

Michael

Re: VOICEMAIL on

Chris_B — Wed, 07 May 2025 07:11:18 GMT

@clacro Have you tried VOICEMAIL DIVERT ON to 150 ?

Re: VOICEMAIL on

bristolian — Wed, 07 May 2025 07:27:03 GMT

So your voicemail is basically working, but the diverts aren't.

The text service is certainly an easier way to set the standard diverts, but you should be able to configure these using your phone's menus instead.

Re: VOICEMAIL on

clacro — Thu, 08 May 2025 07:12:54 GMT

Thanks for the solution. Got through the 150 menu to the option to speak with a Tech Guide (human) who was very helpful and fixed it. Thanks to everyone who offered solutions.

Re: VOICEMAIL on

Leanne_T — Thu, 08 May 2025 07:23:43 GMT

Moring @clacro

Thanks for coming back and letting everyone know this has been fixed for you 🙂

Have a great day and pop back to the community anytime.

Leanne.