topic Re: Unable to receive some messages or get messages late in Mobile Services

Unable to receive some messages or get messages late

Elliot39 — Fri, 02 May 2025 12:16:20 GMT

I am able to send messages to people and the person receiving my messages gets them on time however when they send a message to me I don't get it or I get it a few hours late. Why is this?

Re: Unable to receive some messages or get messages late

bristolian — Fri, 02 May 2025 13:28:13 GMT

Is there any pattern to the delayed receipt? Messages from a particular network, for example?

If you send a text to yourself, do you receive it within 30 seconds or so?

Re: Unable to receive some messages or get messages late

Elliot39 — Sat, 03 May 2025 15:03:03 GMT

No pattern it ranges from seconds to hours and it's getting to days now

Re: Unable to receive some messages or get messages late

bristolian — Sat, 03 May 2025 16:46:25 GMT

If you send a text to yourself, do you receive it within 30 seconds or so?

Re: Unable to receive some messages or get messages late

Elliot39 — Sat, 03 May 2025 20:04:07 GMT

No. Sometimes I get it hours later. It's getting to the point where it's almost been a day

Re: Unable to receive some messages or get messages late

Alex_H — Sun, 04 May 2025 09:03:11 GMT

Hi @Elliot39,

Welcome to the EE Community

Sometimes a delayed messages issue can be resolved by resetting your connection to the EE network. To do that you first would do a manual network search, then tap to join a network other than EE. Then once disconnected from EE leave it a few minutes on the other network before searching again and joining back to EE.

Afterwards you can set network selection back to automatic. Worth giving it a try and then testing a text. If you are unsure how to do the network search if you let me know the model of phone you have I can let you know.

Alex

Re: Unable to receive some messages or get messages late

Elliot39 — Wed, 07 May 2025 08:28:09 GMT

It was working when the weekend and bank holiday for a bit then completely stoped again. I then did what you suggested and I think i did it correctly but it didn't work. Any other suggestions?

Re: Unable to receive some messages or get messages late

Leanne_T — Wed, 07 May 2025 10:47:06 GMT

Hi there @Elliot39

Thanks for trying this.

If the texts are still arriving late or not coming through, please get in touch with us on 150 and the team will run some checks to help get this sorted.

Let us know how you get on 🙂

Leanne.

Re: Unable to receive some messages or get messages late

Chris_B — Wed, 07 May 2025 12:30:11 GMT

@Elliot39 What device are you using?

Re: Unable to receive some messages or get messages late

Elliot39 — Wed, 07 May 2025 12:34:58 GMT

Android. Never had a issue with it till last week

Re: Unable to receive some messages or get messages late

Leanne_T — Wed, 07 May 2025 13:41:02 GMT

Hi @Elliot39

Are you able to try the SIM in another phone to see if the texts are received?

Have you been in touch with our tech guides on 150?

Leanne.

Re: Unable to receive some messages or get messages late

Elliot39 — Wed, 07 May 2025 15:23:26 GMT

I won't be able to do either till Thursday evening

Re: Unable to receive some messages or get messages late

Leanne_T — Wed, 07 May 2025 15:27:25 GMT

I see, thanks for the quick reply @Elliot39

If you could try the SIM in another phone and see if the texts are received on time, this will help us to know if this is the SIM or phone causing this for you. Once this has been tried, please call us and the team can look into what is needed to help you get this sorted 🙂

Leanne.