topic Re: How do I change the parental setting ? in Mobile Services

How do I change the parental setting ?

Kazzbadd — Mon, 10 Feb 2025 12:19:54 GMT

EE has reset my phone with a parental setting which blocks all 18+ I am 48! How do I change this setting?

Re: How do I change the parental setting ?

Peter_W — Mon, 10 Feb 2025 14:58:54 GMT

Hey there @Kazzbadd, welcome back to the Community!

With parental controls, if you check out our help page here, you should be able to get these switched using the EE App.

It's only a bit different if you're on pay as you go, in which case you'll need to speak with us directly either over the phone, or in one of our retail stores.

Over the phone we'll do a refundable credit card check to confirm your age, or you can also provide photo ID in store where we'll be able to register your account and confirm you're over 18.

Peter

Re: How do I change the parental setting ?

Simblo — Fri, 02 May 2025 02:45:10 GMT

Same problem looking for answers

Re: How do I change the parental setting ?

Lesley_W — Fri, 02 May 2025 09:38:26 GMT

Hi @Simblo

Thanks for coming to our community.

Have you had a look at the links @Peter_W has included above?

Lesley