topic SMS 150 Commands? in Mobile Services

SMS 150 Commands?

Simon269 — Wed, 23 Apr 2025 16:50:37 GMT

In various places (EE website, text of other messages) it says SMS "HELP" to 150 for a list of commands.

However this doesn't work from my phone. Other commands ("UP" "BILL") get a response. So I assume EE broken or changed this?

Chris_B — Wed, 23 Apr 2025 17:41:05 GMT

@Simon269 Works for me

XRaySpeX — Wed, 23 Apr 2025 18:18:39 GMT

@Chris_B 's HELP is from a contract. Here it is for PAYG:

Simon269 — Thu, 24 Apr 2025 15:40:09 GMT

Thanks, working from my partner's phone too, just me that EE doesn't want to "help".

Debbie_G — Thu, 24 Apr 2025 16:59:52 GMT

Welcome to the community.

I'd recommend giving our team a call on 150, and the team can get this looked into to see why the Help text message to 150 isn't working for you.

Debbie