topic Re: Re: Anyone else trying to make a complaint and then call is cut off? in Mobile Services

Re: Anyone else trying to make a complaint and then call is cut off?

mudikanwa — Tue, 15 Apr 2025 22:43:28 GMT

I have also tried and oddly yes when I am put on waiting of after about 45 mins cut off tried five times so far and still unable to cancel. Can note even do this online which I find highly suspicious.

Re: Re: Anyone else trying to make a complaint and then call is cut off?

XRaySpeX — Wed, 16 Apr 2025 16:07:03 GMT

@mudikanwa : Raise it yourself. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Re: Anyone else trying to make a complaint and then call is cut off?

chistery — Wed, 16 Apr 2025 16:10:46 GMT

If you're out of contract, and just want to cancel, can you use a PAC or STAC instead and avoid having to talk to anyone?