topic Re: Cannot find where my plan says unlimited uncapped data in Mobile Services

Cannot find where my plan says unlimited uncapped data

pierreip — Tue, 15 Apr 2025 03:21:02 GMT

Can anyone please tell me where I can find the specific detail of my plan that says unlimited uncapped data.

Re: Cannot find where my plan says unlimited uncapped data

Lesley_W — Tue, 15 Apr 2025 07:58:23 GMT

Hi @pierreip

Thanks for coming to our community.

Do you have the EE app? Your plan details will be in there on the home page.

Let me know how you get on.

Lesley

Re: Cannot find where my plan says unlimited uncapped data

pierreip — Tue, 15 Apr 2025 13:10:16 GMT

Hi Lesley thank you for the reply. I have the App and have looked many times in it but could not find it where you suggested. I was messing around with the app a little while ago and did finally find the location of the info and would like to mention it here so that others can find it. First you open the EE app on iOS (not sure if the interface might be different on Android?) Look at the icons on the bottom of the app. There are 5 icons. Go to the icon called manage in the centre which is 3rd from the right. Then on the new page at the very top you will see manage with some icons below it. Go to the icon called Mobile & Sims, from the drop down at the very top of the next page select your number, if you have more than one on your account, then go to the link below called See what's included in your plan.

Regards

Pierre

Re: Cannot find where my plan says unlimited uncapped data

Lesley_W — Tue, 15 Apr 2025 13:28:35 GMT

I'm pleased you got sorted @pierreip

Thanks for sharing this, I'm sure it will help others.

Lesley