topic Re: Can it be fixed? in Mobile Services

Can it be fixed?

RoxRJM — Thu, 03 Apr 2025 01:25:57 GMT

Voicemail query- After I’ve heard the message and select option 4 to receive a text with the number of the person who left the message, I get a text that has no details.

Re: Can it be fixed?

Peter_W — Thu, 03 Apr 2025 09:22:17 GMT

Good morning @RoxRJM 😊

Welcome to the Community!

Have you checked to see if multiple numbers are affected by this issue, or is it just the one number you've noticed it with.

Has this text feature worked correctly for you in the past, too?
Peter

Re: Can it be fixed?

RoxRJM — Thu, 03 Apr 2025 12:59:42 GMT

Hi Peter,

Thank you!

This happens every time I select to receive the text, and has done for as long as I can remember.

Hope this helps.

Re: Can it be fixed?

Peter_W — Thu, 03 Apr 2025 13:18:27 GMT

Cheers @RoxRJM, what model of phone are you using right now?

Are you still able to listen to your messages and hear the number of the caller via the automated service?
Peter

Re: Can it be fixed?

bristolian — Thu, 03 Apr 2025 14:15:08 GMT

It's been a while since I recall having a VM left by a withheld or unavailable number, but that's the behaviour I would expect from this scenario.

If caller-ID is available, then the text message notifications should come "from" that number. Are you saying that's not happening?

Re: Can it be fixed?

RoxRJM — Sun, 06 Apr 2025 18:36:59 GMT

Hi, I’m using the iPhone 15 pro.
When I listen to the voicemail the number is not provided by the automated service, I’m just given the option to receive a text with the number but it comes through the same way every time.

Re: Can it be fixed?

RoxRJM — Sun, 06 Apr 2025 18:41:06 GMT

Hi, thank you so much!
This was not happening but I tested it by calling my phone with my work phone which has “show caller ID” enabled. I did receive a text from my work number with a link to listen to the voicemail.

thanks for your help!