topic Calling Customer Services on 150 or the 0800 number in Mobile Services

Calling Customer Services on 150 or the 0800 number

Marula0 — Sat, 05 Feb 2022 16:51:55 GMT

I needed to contact customer services today however neither the 150 number nor the 0800 numbers are connecting. I dial, it waits a few seconds as though trying to dial and then I get what sounds like a disconnected signal. I have tried on wifi calling and 4G on my iPhone 11 pro and neither gets me connected. My husband has no issues with his phone. Any clues ? ... I resorted in the end to instant chat. Any clues.. are there issues?

Re: Calling Customer Services on 150 or the 0800 number

XRaySpeX — Sat, 05 Feb 2022 17:10:13 GMT

The 0800 Freephone no. in my sig. is certainly answering. Can't speak for EE 150 as I don't have it.

Re: Calling Customer Services on 150 or the 0800 number

Marula0 — Sat, 05 Feb 2022 17:45:11 GMT

I finally figured it out. Had installed zscaler on my phone for work. As thats the only thing that has changed on my phone I logged out of it (even though everthing was switched off) and then tried calling 150.... hey presto the number is dialling. I logged back into Zscaler and tried again and number calls fine. Logging out and back in again must have corrected some settings.

Re: Calling Customer Services on 150 or the 0800 number

James0697w — Thu, 05 Dec 2024 10:18:18 GMT

Hi,

Having the same problem now but saying all systems are down. I need to speak to someone from EE urgently. I’ve had a credit update and it’s saying I’ve got defaults for over 12 months on my file from EE. I have tried to ring all morning about this and am not getting anywhere which is incredibly frustrating.

Both 150 and the 0800 number plus the app option to call is not working so can someone reach out to me and let me know what to do. I know there’s no email available but is there an office address I can write to because this is an error from EE with my last ever contract back in March 2023.

After a long and tedious process with multiple EE agents which went on for months and ended up costing me more money I was assured this was sorted back in June 2023 but still my lost faith was the reason why I went PAYG.

Despite all this, it is still affecting me and clearly hasn’t been resolved 18 months later. This is ridiculous.

Re: Calling Customer Services on 150 or the 0800 number

Lesley_W — Thu, 05 Dec 2024 14:07:08 GMT

Hi @James0697w

Welcome to our community.

I'm sorry you're having trouble getting in touch to discuss your account. You can see the numbers you can use here Contact Us About Mobile Billing and Account | EE.

Lesley