topic Re: Conditional call forwarding in Mobile Services

Conditional call forwarding

ND29 — Mon, 31 Mar 2025 07:38:10 GMT

we have been using conditional call forwarding for a few years and have had no problem.

in the last 6 months we have been having issues with this working.

we have the iPhone 13pro on monthly business payment, if this phone is not answered it would be diverted to another iPhone 16pro.

this was done by using the *61 method.

this suddenly stopped working.

we have been in to different branches and also called the technical team on a number of occasions.

they are not able to help and half the time think they have sorted it by going into settings and activating call divert -

even though we tell them that takes every call away from the original phone.

The technical team have on a number of occasions just put us through to Apple helpline and it’s not an apple issue - it’s a network issue.

can anyone offer any advice please?

I struggle to believe this feature has just disappeared without anyone knowing.

if it is no longer available anyone recommend an external app or virtual call centre that can help.

its causing havoc with our business.

thank you so much.

Re: Conditional call forwarding

bristolian — Mon, 31 Mar 2025 08:10:57 GMT

In what way did the divert "suddenly stop working" - what happens with incoming calls currently?

Conditional divert on no answer is set using *61*[destination number]*[after how many seconds of no answer]#

Check status using *#61#

You may need to send these MML codes when connected to the mobile network not VoWiFi.

Re: Conditional call forwarding

ND29 — Mon, 31 Mar 2025 09:56:12 GMT

the calls just ring and go through to the voicemail instead of being diverted to the other phone.

it stopped working by ringing and voicemail kicking in rather than diverting.

tried this a number of times on and off WiFi.

**61*01234567890*11*20# then press the dial button.

also tried it on other phones and it still doesn’t work - although all the phone are on our same contract account.

Re: Conditional call forwarding

bristolian — Mon, 31 Mar 2025 09:59:19 GMT

Make sure that your user-set conditional diverts are set to kick in before the network-default may do.

What is the result of the status check?

Re: Conditional call forwarding

ND29 — Mon, 31 Mar 2025 12:52:13 GMT

When we do the *#61# to check it says its active.

What do you mean by this 'user-set conditional diverts are set to kick in before the network-default'

Many thank

Re: Conditional call forwarding

ND29 — Mon, 31 Mar 2025 13:23:12 GMT

This is the messages and yet it still goes to answerphone

Re: Conditional call forwarding

Plymouthbloke1 — Mon, 31 Mar 2025 13:37:50 GMT

I had an issue with call diverts last year (I couldn’t remove them no matter what I tried) and in the end I called 150 and asked for a Network Refresh - that solved the issue immediately. It might be worth a shot for the OP….

Re: Conditional call forwarding

bristolian — Mon, 31 Mar 2025 14:24:59 GMT

@ND29 wrote:

What do you mean by this 'user-set conditional diverts are set to kick in before the network-default'

There's a default "catch-all" conditional divert to voicemail that can be set to either 20 or 25 seconds depending when yours was last reset.

If your (user-set) divert is set for any longer than this, then the network-default kicks in before - and thus renders it irrelevant. Try setting yours for 15seconds to rule this out.

Re: Conditional call forwarding

ND29 — Mon, 31 Mar 2025 18:02:52 GMT

Thank you so much. We have changed the time to 10 seconds for now and it seems to have worked. Fingers crossed it stays that way.